Basic Customer Services Standards Missing

I think before BIS approves any product for sale it must ensure on a mandatory basis that the product especially electronics, appliance whitegoods has a service network in place.

If that is not the case, product approval must not be given at all.

Electric Kettle at home goes bad. made by company NOVA. Nothing inside the box, nothing on the internet as far as helpline details. Selling online and offline but just want to sell a product and then get away..

If BIS cant do this, the Government should take away right of approval from bis and house it somewhere else. more  

View all 12 comments Below 12 comments
To make " Make India" popular One and only way is to have better customer care. Generally people say stories about their experiences abroad with customer care. We too have to create such customer care. At present some companies have contract with same technician for providing service they are just Jack of all trades master of none. We should have dedicated customer care and service for each brand more  
With this kind of low class mentality ,Indians can never be a match to China.I am very sure even third rate countries populace will be more ethical and committed.Whom to blame for this .Indian Bhaniyas,work force all alike from Kashmir to Kanyakumari. more  
I always feel we are ready to blame govt. for everything. Why don't you check service network before buying? Isn't it in your own interest? OR you just buy because it is cheap and then blame govt. How can one company give so cheap unless they are cutting corners somewhere? Same for E-Commerce. Why are you buying from them? Even after reading so many complaints from many users. Are you forced to buy from them? We do not want to learn from other's mistakes. PLease learn from other's mistakes. I always check feedbacks, customer reviews etc. before making a decision. Also, fake reviews can be easily spotted by their language / praise of the products. Besides, we must try to find out how these e-commerce sites can offer things so cheap? I always prefer personal shopping due to fact that I check manufacturing dates, do not buy old material. Remember, there are no free lunch. they are making profit by hook or by crook. Be careful with your hard earned money. They survive on our gullible attitude due to cheap prices. more  
via_LocalCircles_6C9E995A-212F-4713-8024-7A52FADA0AA3___20201015095619___.png
I will solve your complaint Ajio way . more  
Well Sangeetha Ji, I too am in same boat. I had problems with my Whirlpool Refrigerator and raised complaint. Service Centre's it seems are outsourced independent agencies and they sent a person to verify the complaint and he collected Rs.500/- visit charges. Thereafter 2 days without service team,I called them and gave them a piece of mind and the technician flatly refused to visit saying he felt intimidated. I asked for refund and their manager tells me that complaints of March and April are yet being resolved. So I asked him why then collect the visit fee. However since matter is just of Rs.500/- I found that even Online Consumer registration has a fee payment and litigation process are always unreliable and long drawn. This is where these companies play with customers. Foreign companies get a bad name due to Indian incompetence. I wrote on their Facebook page and have taken screen shots of the same as well as also of the calls made. Crooks and Cheats who are in Customer Care are using Covid-19 excuse to the hilt. more  
The role of BIS is limited. Government should re-examine their duty and revise them to suit the public requirement. more  
Post a Comment

Related Posts

    • After Leader/Chairman arrests, Samsung Galaxy smartphone has gone down the drain

      Why are non-favorable news not published esp. when purchased favorable comments are aplenty? After knowing, with evidence, that - esp. after the conviction arrest and ...

      By M M Saraff
      /
    • Standardization of Terms & Conditions.

      Such miscreants include Private Banks, Private Hospitals, General Insurance companies, Mobile Service Providers, Manufacturers of Consumer Durables and importers of poor quality Chinese goods floo...

      By Darshan Sharma
      /
    • Standards for Service

      Two years ago setting of standards for services were discussed and I believe LocalCircles even shared with BIS. There were media articles on how there will be govt standards for after sales service...

      By Harsimran Kaur
      /
    • CPP FRAUD IN INDIA

      BEWARE! BEWARE! BEWARE! In our country ONE CPP(card protection plan) company has got birth . 1) during Oct 19 I have received SBI credit card. As if they are from SBI CC, one...

      By SREENIVASA J
      /
    • Human Stamping Ink - Dangerous without standards

      Everyone take a look into the chemical being used at Delhi airport for stamping on passengers coming from abroad? Yesterday A friend was stamped at Delhi Airport and this is how his hands look now....

      By Anil Mehta
      /
    • Adult Diapers Quality Issues by Amod Sathe ji

      Adult diapers are very much useful for senior/super senior citizens/differently abled persons and also handy for patients, especially during these Conid-19 times. What about their the actual perfor...

      By Shailesh Deshmukh
      /
    • DRY FRUITS - General Information.

      As we all know that due to Corona markets remained shuttered down for more than three months. The new crop for Almonds/Walnuts/Pistachios etc start introducing in the market around 15th Sept but th...

      By SHAM KUMAR
      /
    • State of Standards in India

      Attached, see how oxymeters of the same make show different readings. I bet u its the case with digital thermometers, BP machines and many other devices. Is BIS responsible for such gros...

      By RN Chopra
      /
    • Standards for Taxi Services in COVID-19

      Why is health ministry or bis or transport ministry not considering bringing mandatory standards for taxi services during covid-19 pandemic. This will ensure all taxis are safe and gene...

      By Ashima Gupta
      /
    • Standard regulations in e Commerce sites

      Recently, I ordered one "Glue Gun" from Amazon. To avoid Chinese product I choose "Stanley" make, which is a USA Company. After receipt of the product, found that it is made in China ! In the ...

      By Paban Deb
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)