Bad LEDs - need process to get replacement

I must say the Govt instituted LEDs in a hurry and now many of them are failing. We need a mechanism where if one has a failed LED they can call the OEM with details and a replacement is home delivered or can be collected.

Because of lack of process the consumer suffers and is stuck with a failed product after 3-4 years of use.

Philips havells all are failing. Will BIS take action or as usual say not our problem? more  

View all 7 comments Below 7 comments
All members of consumer court are corrupt. Where do you go? more  
Check your input Voltage and fluctuations if any through power supplier. more  
I haven't seen any LED Bulb guaranteed for more than 2 years, the norm is a 1 year guarantee.
I have personally claimed a refund / replacement within 1 year, but that requires the bill to be retained to claim the refund / replacement.
The expected life advertised has no contractual commitment associated with it. more  
Blaming won't help. Every product has a life-time. The manufacturers exaggerate this factor and users, in their gullibility, fall prey to it. They also find ways to get out their responsibility during the so-called warranty period. Take them to court and you make the someone else rich. more  
I have also a similar experience of LED bulbs. Against an advertised life of a few years, 3 of my bulbs failed within 3 years. A free replacement as suggested above, will atleast arrest to some extent, the low quality of bulbs produced. The next difficulty I foresee is the refusal of the manufacturer to replace under one pretext or other. Necessary rules regarding such refusals need to be framed simultanously. more  
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