Aviation Services need Standards

The aviation regulator dgca and aviation ministry is too busy ensuring flight safety compliance that there is no rules or standards for customer service.

For example in 44 degrees heat airlines like Indigo make people wait in the standing and locked bus (with negligible air conditioning for 30 minutes) wont open gate and no staffer present. Similarly they make u sit in flight no air conditioning for 30-40 mins in such heat, kids vomitting, seniors uneasy. No regulatory authority bothers. Atleast if there are basic rules the regulator can fine them heavy for non compliance and drive enforcenent to rules.

The standards body must become more active and start working for service sectors. more  

View all 13 comments Below 13 comments
Indigo Airlines is known for these mischiefs. They create panic in passengers, hurry them up from the check in counters to the gates to the aircraft and make them wait at the aircraft door through aerobridge (if at all they use) or in the closed bus near the aircraft. Even drinking water is served with a lot of delay and that too only half filled glass. more  
The popularity of Indigo is going down. In the name of low cost Airlines, they can not harass the customers. more  
I had faced a similar problem 5 years back in Jet Airways flight Delhi - Chandigarh at 3 PM in early June. The takeoff was cancelled after boarding as a storm was approaching. We were told that the flight will take off as soon as the storm passes over. The gates were already closed. The engines were switched off and also the AC went off. After some time it became suffocating and everybody started complaining. They said that the AC will not work until the engines are started. But as everybody was uncomfortable including the staff. The captain complained to Airport authorities and the Airport authorities connect an AIR hose from the Airport to the plane, giving some respite as the Air was breathable but it was still hot. We had to suffer for 45 minutes after which the permission for takeoff was given.

Airport authorities are always helpful if approached. Most often we do not reach out to them. more  
This is completely non sense on part of airlines like Indigo more  
Yes the indigo people start summoning the boarding queue long before the flight is ready. I have suffered it many times with needless standing over 30 minutes. Also seen inbound boarding queue even when the first passengers embark out of the plane. Do they serve us or we serve them? Why do security open the gate before the cleaners leave the plane? Is the airport manager gone blind after taking user fee? more  
Post a Comment

Related Posts

    • DRY FRUITS - General Information.

      As we all know that due to Corona markets remained shuttered down for more than three months. The new crop for Almonds/Walnuts/Pistachios etc start introducing in the market around 15th Sept but th...

      By SHAM KUMAR
      /
    • State of Standards in India

      Attached, see how oxymeters of the same make show different readings. I bet u its the case with digital thermometers, BP machines and many other devices. Is BIS responsible for such gros...

      By RN Chopra
      /
    • Standards for Taxi Services in COVID-19

      Why is health ministry or bis or transport ministry not considering bringing mandatory standards for taxi services during covid-19 pandemic. This will ensure all taxis are safe and gene...

      By Ashima Gupta
      /
    • Standard regulations in e Commerce sites

      Recently, I ordered one "Glue Gun" from Amazon. To avoid Chinese product I choose "Stanley" make, which is a USA Company. After receipt of the product, found that it is made in China ! In the ...

      By Paban Deb
      /
    • AMC rules

      It should.first thing is that don't remember AMC date.we are supposed to remind them. Second thing is , if for example, our AC is not working , they don't replace the part free of cost. T...

      By Satyapal Singh
      /
    • Need for AMC Standards

      Many companies take AMC for appliances, white goods, AC, pest control services and many products and services but do a terrible job when it comes to servicing the customer or remembering to make se...

      By Seema Shah
      /
    • Standards for OTT platforms

      Who is responsible in India to make standards for OTT platforms? Manh such platforms are not having Any profile feature for children and if a child goes on parents account they can see ...

      By Shreya Daga
      /
    • FACILITIES OF ICICI BANK

      MODIFICATION OF PERSONAL DETAILS IN ACCOUNT ALL THE PRIVATE AND GOVT BANKS EVEN, WHO ARE NOT APPRECIATED FOR THEIR SERVICES, ARE GIVING FACILITY TO AMEND THE PERSONAL DETAILS, MOB NO, TH...

      By D K GUPTA
      /
    • Online RTI Application

      It is nearly impossible to upload any RTI application by Government of India RTI online portal. Can anybody help how to make the portal usable. I was trying to upload a correct RTI application as ...

      By Debasis Bagchi
      /
    • BIS as usual failing to catch up with industry

      BIS seems so far behind in making standards. Products come and start selling in millions and BIS as an organisation still doesnt have a standard. Same happen with air purifiers and filters. Till da...

      By Amit Mishra
      /
    • Standards for smart glasses

      After google glasses jio has launched jio glasses as devices which will enable people to browse internet do video calls and many other things. Google glasses were rejected on various counts. ...

      By Shivani Khiste
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)