Aviation Services need Standards
The aviation regulator dgca and aviation ministry is too busy ensuring flight safety compliance that there is no rules or standards for customer service.
For example in 44 degrees heat airlines like Indigo make people wait in the standing and locked bus (with negligible air conditioning for 30 minutes) wont open gate and no staffer present. Similarly they make u sit in flight no air conditioning for 30-40 mins in such heat, kids vomitting, seniors uneasy. No regulatory authority bothers. Atleast if there are basic rules the regulator can fine them heavy for non compliance and drive enforcenent to rules.
The standards body must become more active and start working for service sectors. more
Indigo Airlines is known for these mischiefs. They create panic in passengers, hurry them up from the check in counters to the gates to the aircraft and make them wait at the aircraft door through aerobridge (if at all they use) or in the closed bus near the aircraft. Even drinking water is served with a lot of delay and that too only half filled glass. more
The popularity of Indigo is going down. In the name of low cost Airlines, they can not harass the customers. more
I had faced a similar problem 5 years back in Jet Airways flight Delhi - Chandigarh at 3 PM in early June. The takeoff was cancelled after boarding as a storm was approaching. We were told that the flight will take off as soon as the storm passes over. The gates were already closed. The engines were switched off and also the AC went off. After some time it became suffocating and everybody started complaining. They said that the AC will not work until the engines are started. But as everybody was uncomfortable including the staff. The captain complained to Airport authorities and the Airport authorities connect an AIR hose from the Airport to the plane, giving some respite as the Air was breathable but it was still hot. We had to suffer for 45 minutes after which the permission for takeoff was given.
Airport authorities are always helpful if approached. Most often we do not reach out to them. more
This is completely non sense on part of airlines like Indigo more
Yes the indigo people start summoning the boarding queue long before the flight is ready. I have suffered it many times with needless standing over 30 minutes. Also seen inbound boarding queue even when the first passengers embark out of the plane. Do they serve us or we serve them? Why do security open the gate before the cleaners leave the plane? Is the airport manager gone blind after taking user fee? more