Aviation Services need Standards

The aviation regulator dgca and aviation ministry is too busy ensuring flight safety compliance that there is no rules or standards for customer service.

For example in 44 degrees heat airlines like Indigo make people wait in the standing and locked bus (with negligible air conditioning for 30 minutes) wont open gate and no staffer present. Similarly they make u sit in flight no air conditioning for 30-40 mins in such heat, kids vomitting, seniors uneasy. No regulatory authority bothers. Atleast if there are basic rules the regulator can fine them heavy for non compliance and drive enforcenent to rules.

The standards body must become more active and start working for service sectors. more  

View all 13 comments Below 13 comments
Indigo Airlines is known for these mischiefs. They create panic in passengers, hurry them up from the check in counters to the gates to the aircraft and make them wait at the aircraft door through aerobridge (if at all they use) or in the closed bus near the aircraft. Even drinking water is served with a lot of delay and that too only half filled glass. more  
The popularity of Indigo is going down. In the name of low cost Airlines, they can not harass the customers. more  
I had faced a similar problem 5 years back in Jet Airways flight Delhi - Chandigarh at 3 PM in early June. The takeoff was cancelled after boarding as a storm was approaching. We were told that the flight will take off as soon as the storm passes over. The gates were already closed. The engines were switched off and also the AC went off. After some time it became suffocating and everybody started complaining. They said that the AC will not work until the engines are started. But as everybody was uncomfortable including the staff. The captain complained to Airport authorities and the Airport authorities connect an AIR hose from the Airport to the plane, giving some respite as the Air was breathable but it was still hot. We had to suffer for 45 minutes after which the permission for takeoff was given.

Airport authorities are always helpful if approached. Most often we do not reach out to them. more  
This is completely non sense on part of airlines like Indigo more  
Yes the indigo people start summoning the boarding queue long before the flight is ready. I have suffered it many times with needless standing over 30 minutes. Also seen inbound boarding queue even when the first passengers embark out of the plane. Do they serve us or we serve them? Why do security open the gate before the cleaners leave the plane? Is the airport manager gone blind after taking user fee? more  
Post a Comment

Related Posts

    • Are RO machines harmful to health

      Recent WHO study indicates that RO machines remove calcium and magnesium completely from water and hence the water extracts calcium and magnesium from the food we eat and the same is passed in urin...

      By Kirtika Khanna
      /
    • Plastic being microwaved should not be permitted

      Using plastic in microwaves is a big concern at restaurants and the member of circles keep reporting experience at different restaurants. Can we please have BIS basically come out and say that no...

      By Aditi Gupta
      /
    • Chinese Products (Used by Children) Standards

      A lot of chinese products are invariably being bought by parents of young children and distributed on children’s birthdays. Most of them are substandard. Why is BIS and Customs allowing such...

      By Kajal Singh
      /
    • MCGM initiative

      Hospital - Line of Treatment - Basic Standardisation There should be standards published to consumers as to what are the standard lines of treatment in case of various diseases, viral, bacterial fe...

      By Naganand Nileshwar
      /
    • Google Home is a big NO NO

      Google Home devices are selling in India and listening to peoples bedroom conversations. Did BIS give permission for this? Is there a standard for this? https://www.businessinsider.in/googles-ass...

      By Amit Mishra
      /
    • Hospital - Line of Treatment - Basic Standardisation

      There should be standards published to consumers as to what are the standard lines of treatment in case of various diseases, viral, bacterial fever, influenza, dengue, swine, chickenguniya, jaundic...

      By Sarita Ravichandran
      /
    • Fan falling from ceiling

      One keeps reading about these incidents 1 every week atleast (1 get reported for 10 that happen) and frankly its scary because 90% people when sleeping might have fan on top of them. BIS should ha...

      By Aditi Mitra
      /
    • Standards for Diamonds

      Can the BIS or members of this circle please advise if there are standard for diamonds in the country. Just like there is a hallmarking program for gold, is there a program for diamonds also?

      By Shivani Batra
      /
    • Reliance General insurance - online cheating

      when I went for online renewal of two wheeler policy from Reliance general insurance policy after pestering daily reminders starting 45 days ahead of the due date the premium initially shown appli...

      By LOGANATHAN KOTHANDARAMAN
      /
    • Regarding mishandling of ECS by BAJAJ FIN SERV

      Is there any regulations or standards for functioning of Non - Banking organization like BAJAJ FIN SERV. on 10th and 11th June 2019, a total of 27 auto debited transactions are made which amounts t...

      By Janmendra Kumar Tripathy
      /
    • CHOOSING A SUITABLE WATER PURIFIER :

      FIRST OF ALL DON’T GET MISGUIDED BY READING A BUYING GUIDE BY THE COMPANY . The interest of any company is to expand their business , tap the gullible with Tall Claims . Their most popular me...

      By Jayakumar Daniel
      /
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)