Are you happy with the food served by IR & IRCTC ?
I believe that there is a huge gap between passenger expectations on the Quality, Quantity & Price part and the service that is being provided by the Railways say whether it is in a inter-state or intra-state stations or to say in a Suburban station.
Most of the Suburban stations run with any Light Refreshment Stall (LRS) or other passenger amenities in the Chennai region.
Problems for most of these lies in the "CATERING POLICY" & "Tendering method" of Indian Railways which is a Capitalistic. It doesn't allow fair competition among service providers. Most of the food industry people hesitate to come in to this because of the officials red-tapism & harassment.
Instead of Indian Railways being a Central Public Sector Enterprise (CPSE) you cannot get any details or information from them about their functioning & other details which should have been in Public Domain. The officials even dare RTI!
Have any one gone through their (Indian Railways) Catering Policy ?
As most passengers think that it is the small time service providers who spoil the experience of them but the truth is the other way around. Small time service providers are not even considered for the task.
Until and unless there is a immediate & drastic change in the Catering Policy and Tendering Method no one can expect a decent food at affordable price from Indian Railways & IRCTC. more