Airline Service Standards in India: Inputs Sought on Issues

Many of you have been regularly sharing issues related to services of airlines, esp in areas like flight cancellations, seat assignments, baggage claims, check in facilities, food quality, food prices, long wait times in aircraft at take off/landing and in buses, etc.

With this post, we would like to seek your inputs on the various issues you have experienced/observed in regards to airline services. This includes all airlines operating in India and from/to India. Once, we have all the inputs, we will have a separate discussion on what can be done through standards to address these issues. Also, the final submission will be shared with Bureau of Indian Standards which has a partnership with LocalCircles.

We look forward to your inputs! more  

View all 68 comments Below 68 comments
Problem is only when flights are cancelled or delayed. The airlines do not want to share with the passengers the actual problem and do not take care of the passengers promptly and efficiently. more  
We keep ignoring our past, and as a result create more problems in subsequent future.

Two decades ago, the airline booking provided “An Open Ticket”, so that a person can buy a ticket suitably for one journey, but for the return journey, he/she could book when the date for the return journey would get decided. For achieving this, there was airlines staff available for selling tickets and registering flight bookings. This staff does NOT exist anymore, resulting into savings for every airlines, considering the number of cities, such offices existed employing people for this work.

As the online booking started, this facility was withdrawn by the airlines. Great. No Problem there.

However...! Now when someone books a flight (with an intension to fly on the decided day), if something comes up that forces the person to either cancel one’s visit or to delay it by a day or more, the amounts charged by the airlines is 90% of the payment made, or even more.

And that is when, there is no person employed for selling/ altering/cancelling flight details.

Government employees and officers concerned NEVER know and/or notice this, because possibly, they themselves NEVER have to either book and/or cancel the booking due to exigencies arrived.

That... MUST be corrected first. The deductions should NOT be more than 10% if done 2 days or more, prior to the date of the flight.

This is a major service Lacuna. more  
In the event of inordinate delay of flight, low cost airlines don't provide any food or snacks or even tea/coffee. Delays over 10-12 hours, NO ACCOMMODATION is provided. Can something be done in this regard? more  
First of all seats comfortably must be defined by DGA, in order to earn more and more profits airlines are reducing the gap between seats which is making the journey really horrible as it become quite uncomfortable.
Taxes and other duties must be reduced. Even after introduction of UDAAN scheme still the fares are higher for the journey which is less or equal to one hour. more  
In case of delay beyond a stipulated time, the airlines should provide for snacks/meals depending on the time of the day. If the delay is more than 8 hours, especially at night, the airlines must arrange for lodging and boarding of the passengers including to & fro transport. more  
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