After sales service billing standards

I understand that BIS via localcircles is taking inputs on after sales services standards in India.

These must apply not just to time taken to service a consumer request but also to billing standards.

Many companies are using 3rd party service providers and those guys sell their own products and services to consumers without knowledge of the company.

Service technicians of so called Samsung, LG, eureka forbes, kent ro, ifb are all entreprneurs running their side business of supply goods and services to consumers.

BIS and Consumer ministry needs to intervene. more  

View all 13 comments Below 13 comments
Customers have to check on all aspects including billing before engaging
the company or contractor, it is our (customer) responsibility to be
careful, instead of blaming company/contractor. Thanks. more  
I do not think BIS has any control over companies, if they are using third party services in providing consumers without knowledge of the company. more  
BIS through its contract with the companies for providing Quality Marks in consonance with the After Sales Service, can ensure that the company does not engage the services of the third party not on their salary as employees. more  
To: Mr.Kaushik Vyas. Please read my comment fully. I said "GST as per law is charged based on the price of the item or cost of Service rendered". Post GST implementation I know it is applicable for services rendered including food delivery from Swiggy or Zomato. Then the L1.L2,L3 formula and withholding 10 or 15 percent is ridiculous. There are customers who scoot on the first available opportunity. After all this is India. Mallya.Nirav Modi and the gang could leave our mighty banks who keeps asking "KYC" still struggling to get their money back. After all a washing machine,TV,or Refrigerator when used once or more becomes household articles which can move to any state in India,which now include Jammu,Kashmir and Ladakh. more  
My suggestion for L1L2L3 was based on group purchase n if decide to do so then inviting offers , where in buyer consumer can list their terms conditions like the govt purchases thru tendering. Not otherwise .

I know the issue here is about after sales service loud and clear. But i did mention in the begining stating clearly suggested what can be done rather then running pillar to post , then fight in consumer court etc,etc,etc.
In the present system consumer has no counter conditon to put forward before buying any service. All those service n sales are with only one sided conditions.
Anyway , upto the individual what to accept n what not.

Thanks more  
Friends, Reading everyone's comments, problems ,we have one solution and that is before buying any items we as consumer group can invite small tenders laydown all terms conditions ,like govt.purchases minimum three tender offers then after evaluating the purchase can be made, withholding around 5-10 of the invoice amount . Also manufacturer has to ensure,supply minimum 3 years consumable spares n render service for min.10 years.
The balance can only be released after satisfactory performance .Then all such sellers n suppliers can be controlled.
Then only we can get rid of all the problems by and large.

The only issue is how to formulate groups for common item purchases or even sorted out items ,the members have to deliberate n decide.

Hope , this suggestion will not go unnoticed or unattended.
All are requested to review it n need not give judgement only like judge.
Thanks. more  
Mr.Kaushik D Vyas, What does GST got to do with after sales service of utility products or automobiles. GST as per law is charged based on the price of the item or cost of Service rendered.Here we are discussing about appalling condition of After-Sales-Service in General. Please ask this question to Ms Nirmala Sitharaman. more  
Any service provided or availed attracts GST, that's why it is there. Okay. more  
Sir, we are paying GST upfront for the services that any one renders ,yes as per the amount of the goods, There is no feedback system whereby consumer can list their feedback at any place , including even govt. Offices who deals with various service the citizen gets.

This has to be introduced n we all have to make a joint pil. more  
Post a Comment

Related Posts

    • BIS needs clear direction

      A friend forwarded this attached graphic on how BIS has a standard for jaggery. I dont think BIS gets it. Unless u are making mandatory standards no point in your staff copying standards...

      By Sarita Ravichandran
      /
    • BIS STDS

      manufacturing AND SELLING of any type of goods, say ornaments, clothes, cement, steel , MILK , PANEER ETC should be covered under quality standards laid down by BIS . AND FIRMS SHOULD NOT BE ALLOW...

      By Satyapal Singh
      /
    • IT IS INEVITABLE FOR PRICES TO GO UP TEAR AFTER YEAR :

      Of late we have been witnessing prices not going up, but taking rapid strides in short periods . Some havent come down at all . Some comes down a bit stays higher than the previous level . I dont l...

      By Jayakumar Daniel
      /
    • NOT the job of BIS to make a standard from scratch.

      Somebody like industry associations or activist bodies has to approach the BIS with a full standard. Only then BIS will set up a technical committee to examine this submission. This technical commi...

      By Vinayak Rao
      /
    • Caravan Music Box and Hox

      Our experiences with highly advertised Caravan music system. First unit bought in 2017 broke down within 14 months, second one replaced at out cost of Rs.1000 broke down again within 13 months. Ag...

      By Chandra Prakash
      /
    • Air purification masks

      Companies are selling all kinds of air purifier masks nasal filters and what not. Why are standards for such products not set by Govt of India. People are selling 20 rupees mask for 300...

      By Asha Gupta
      /
    • Answer this BIS

      This water issue is getting a bit murky. Earlier seemed like it was to show Delhi in bad light and now this. The RO association would obviously want a bad biased report so everyone buys RO. Would B...

      By Manju Patel
      /
    • BIS like water get fruits veggies tested as well

      BIS says it tested water samples. I urge them to get fruits and veggies tested on same lines. A lot of the stuff we are eating is carbide ripened or colour infused and has dangerous chemicals. BIS ...

      By Harsimran Kaur
      /
    • Good work BIS

      See attached this fellow is saying the samples of your water testing in Delhi were given to some party workers.

      By Nikita Merchant
      /
    • Whats wrong with you BIS

      You keep taking all kinds of inputs on standards and what not and you dont even have basic courtesy to share the water report with citizens. I had to literrally search in google for 15 m...

      By Shivani Batra
      /
    • Standards for spectacle glasses or lenses

      Children play, they get hurt and if the lenses are glass lenses that break it can really cause bad injury to eye. Therefore I want to know what will it take to have mandatory bis standar...

      By Vibhor Chhabra
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)