I have few suggestions:
1. Give choice of seat in the coach.
2. Prime seat be identified ( 20%) and can be charge extra if selected.
3. To the extent possible all the members in a ticket should get seats together.
4. Tatkal tickets should have some refund on cancellation. more  

Yes, all members in a ticket should get seats together. more  
Yes some refund should be on tatkal tickets more  
Option is to be given for cancellation if opted for non cancellation confirmation should be given 100% that will give guarantee of seat more  
And senior citizens should not be acomodated in first compartment of ac coach . There happens lot of disturbance at night more  
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