I agree with the suggestions made
Also ensure better drinking water facilities to the passengers. Concession to senior citizens,wwherever required to be considered. more  

Once an incident happens either - major or calamity - we are seeing Police personnel in the coaces - but in normal times we see them rarely Now a days travel is a risk for any age persons - Presence and supervision of Police is a must to ensure safety of passengers more  
Railways to ensure always lower berth for people /passengers whose age is more than 55 and also to allot lower berth for heavy weight persons more  
passengers also to ensure they maintain the coaches well; without leaving the debris as they please; they can collect and put in a bag and throw out wherever possible more  
Railways to ensure cleaning of coaches after every trip; cleaning of toilets, electrical appliances and ensuring water is a major concern more  
Instead of the missing mug system and passengers using pet bottles in toilets, leaving it there, often falling into the closet, flooding the toilet irritably etc whybnot TRY low cost (to avoid stealing) hand spray system. Only trial first. Similarly flushing after urination is rarely done raising the stink even to the compartments. more  
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