79 pct consumers faced driver cancelling rides in last 12 months

Many of you know how LocalCircles since 2018 has been working with the Government to cap surge pricing by Ola/Uber/App Taxis and minimise cancellation of rides by drivers. Below is the report of the latest survey in which some of you participated.

Consumers of app taxis struggle with driver cancellations and surge pricing

You are requested to review the same and if this is an issue for you, share the link with your social media contacts as well as any State Government officials. Also, if there are other issues you have faced lately not covered in the survey, do share the same

We look forward to your inputs! more  

via_LocalCircles_App_Based_Taxi_-_05_Apr_2022_-_Summary___20220407060358___.jpg
View all 59 comments Below 59 comments
Cancellation by the drivers are high in Tamilnadu and Karnataka. Ola insist for Ola Money. But the drivers insist for cash. This is also leading to the Cancellation. more  
Cancellation by drivers is high when the distance involved is not far.This sg hould be monitored more  
My problem is slightly different.I am a senior citizen and had to go to Gayatri sevashram Habsiguda.My son booked Uber cab. After reaching Habsiguda metro station the driver said that was the destination and asked us to get own We told him that Gayatri ashram is further away nd it would take only 5 minutes to reach.reluctantly he took us there and asked for cash payment though it was Paytm payment. Since we were late we paid him cash. After he left we were shocked to find Uber deducted the fare through paytm.In spite of hectic efforts Uber never bothered to reply. So much for the integrity of Uber. more  
On 5 April booked an OLA Cab to pick us up from MCA Club BKC. After waiting for a few minutes I called the driver and requested him to come inside MCA Club, the driver said he is waiting near ONGC bldg. After some time driver cancelled the booking. I booked another cab who came immediately but I was charged Rs.50/- extra as cancellation fee, even though the ride was cancelled by driver. Next day tried to contact OLA. The telephone no. for customer care was disconnecting after a few rings. There is no customer care email id. Finally with great difficulty managed to inform OLA that ride was not cancelled by me. OLA has issued a free ride voucher for Rs.50/-. I have been using OLA and this is the first time I had this experience. Government must compel Cab Aggregator Companies to provide a Telephone No. and email id where customers can lodge their complaints. more  
If any driver cancelled his booking, then he should have to pay a fine and in addition, the rate payable to new taxi which user may ask for or book in such emergency, should have a discount of 30% of the normal charges. This would control such instances to a large extent more  
Post a Comment

Related Posts

    • ATMs no cash / ATM ख़ाली क्यों हैं ?

      ग़ाज़ियाबाद में हमारे पूरे इलाके में किसी बैंक के एटीएम में पैसा नहीं। हर महीने के अंत और शुरू में यही होता है। जब ग्राहकों के खाते में न्यूनतम बैलेंस न रखने पर बैंक खाते से पैसा काट लेता है तो क्य...

      By Nirmala Chauhan
      /
    • Big Hospitals have been looting us

      CCI investigation has found that Max, Fortis, Apollo & other big hospital chains have been overcharging patients They've been charging excessive prices for rooms, medicines, medical ...

      By Naina Mittal
      /
    • Can we get the Govt to take masking seriously

      India is making a grave mistake by taking Covid lightly. This Covid is a mass disabling event and T-Cell experts estimate that every infection reduces life by 7-12 years.

      By Nishat Khan
      /
    • Again rising prices of vegetables

      As festival seasons comes, again: Tomato-Rs 60/kg Potato - Rs 40/ kg Dhaniya -Rs 500/kg Can we please take up this issue with the Government and can we all quickly g...

      By Radha Puri
      /
    • Cap on excessive convenience fee

      What a solid report LocalCircles on reducing convenience fee levied on us commoners for every small thing. Train ticket to movie ticket, even sarkari national park bookings, utility payments, trave...

      By RN Chopra
      /
    • Big kudos to Localcircles on medicine price control

      The Govt has taken Localcircles issue of high medicine prices to action. It has included Dexamethasone, Enoxaparin, Methylprednisolone, Paracetamol, Oxygen to the list essential medicines for COVI...

      By Sanjana Gupta
      /
    • Stop advertising targeted at kids

      Some time back LocalCircles had conducted survey on whether advertising targeted at kids under 16 be stopped. Most of the ads that use kids to advertise are selling ultra processed foods...

      By Dipali Yadav
      /
    • Removal of all convenience fee for digital transactions with Govt

      Can LocalCircles please escalate this to the Govt at the earliest. I saw the other post on convenience charges by IRCTC PVR and many others and none of these are legitimate in these digital times. ...

      By Sangita Baruah
      /
    • Problems in succession and inheritance transfer

      With the covid pandemic, sudden deaths have become very common and it is still so difficult to transfer land to blood relations. The whole process is ridden with corruption. I searched i...

      By Radheshyam Gupta
      /
    • Adulterated Milk

      Like there is so much fruit vegetables adulteration there is a lot of milk adulteration that is taking place in India. From detergents to white paint all kinds of substances are added in what we dr...

      By Sangita Baruah
      /
    • Covid compliance during travel

      I know atleast 5-7 people in friends and family who got infected with covid on flight (very high certainty) The LocalCircles survey below says 45% people will travel in just the next 60...

      By Shikha Maheshwari
      /
Share
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)