1 in 2 consumers is stuck with a defective product at home

All of you know how LocalCircles since 2016 has been trying to activate the Government on resolving consumer issues through laws, standards, policies, regulators and enforcement.

Many of you have been sharing inputs on how customer service, replacement and repair of defective products from brands is extremely difficult generally. The latest study below highlights that:

How consumers struggle with grievance redressal of defective products

Do go through this and share with every contact of yours as most urban households have this issue. Only when millions of consumers demand that the after sales service be made consumer centric is when we will see concrete action by brands

As always do share your experience with defective products be it a smartphone, laptop, television, whitegood, appliance or even automobile. more  

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View all 60 comments Below 60 comments
Our Laws are giving TOO MUCH FREEDOM to the CULPRITS. That is the main reason. Hard Core Criminals must be dealt severely. more  
This is a tragedy that during last 75 years we could not find out ways & means to frame laws full proof & without any lacunae. Moreover, hundreds of laws framed by Britishers more than hundred years back couldn't yet been replaced by our own laws. more  
Why only defective product. Amazon India has taken money from me but not delivered the product and has neither refunded the money. more  
Where is this consumer forum? more  
consumer forum teeth and governance has to be improved.In US punishment is so severe hence they do not resort to this type of activity whereas here it is not strong hence it is always a drawback more  
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