Rules for Service E-Commerce: Issues faced by consumers

As many of you are already aware, LocalCircles is at the forefront in ensuring that all Government policy for new age electronic businesses is consumer centric and follow fair trade practices. To that order, we would like to seek your inputs on the various issues faced by you with various electronic services beyond the traditional product ecommerce.

Below are some of the typical e-services used by citizens of India:
1)App Taxis (Ola, Uber, etc)
2)Food Delivery Services (Zomato, Swiggy, etc.)
3)Online Travel Apps including airline and lodging sites (makemytrip, indigo, oyo, goibibo, etc.)
4)Streaming and Content Services (Netflix, Byju, Appstore, etc.)
5) ePharmacies (Pharmeasy, 1MG, Medlife, etc.)
6)Miscellaneous Services (Urbanclap, Housejoy, GoMechanic, etc.)
7)Peer to Peer Marketplaces (Olx, Quikr, Facebook, Whatsapp, Meesho, etc)
8)Online Gaming Sites (Dream 11, MPL, etc.)
9) Employment and Recruitment sites (Naukri, Linkedin, etc.)
10) Event ticketing services (bookmyshow, pvr, paytm, etc)
11)Coupon or Deal sites (Nearbuy, Dinein, etc.)

We will compile all issues and then work closely with various stakeholders within the Government to ensure that the ecommerce guidelines and the ecommerce policy cover these aspects of ecommerce. Also, if there is an area of e-services that isn't listed and it should be, please share in your comments. more  

View all 41 comments Below 41 comments
We are into all types of E-commerce ut you will everywhere the internet is either slow or not coming and you have to wait or face the consequences including Government Offices where you go to pay the Taxes. Any system we introduce we do it half halfheartedly. This should stop. Be sincere to provide better service or don't introduce the same. more  
Detailing issues faced in each of the listed categories:
1) App Taxis - UBER - I had created an account on the app with my mobile number as soon as the service was launched, but did not use Uber. When tried using the service, I got a message that my account was closed and my mobile number declared as "fraudulent" by their computer. I have hence not used their service ever, but have been maligned by them;
2) Food Delivery - DOMINOS PIZZA - My house (in Bangalore) is located within proximity of 3 of their outlets, but falls short of their 'delivery radius' by 200 meters. Hence no door-delivery and if I so desire to order, I need to stand at the last delivery point and take delivery, like Tirupati laddoo!
3) Online Travel - all travel sites expect you to select and book the flight tickets in one login. If you don't complete the booking and login once more, the same flight tickets will cost you more. Sites like IRCTC tend to 'freeze' thus forcing you to login and enter all the details all over again and you could end up with a wait-listed ticket, whereas the accommodation was 'available' when you first logged in;
4) Streaming content - SONY LIV - at the start of the recent India v/s West Indies series, I logged on to the Sony Liv site (onscreen), paid the 30-day subscription but never got the login credentials for viewing their 'premium' content, which included the live stream of the matches. Since it was on-screen transaction, I have no documentary proof of this failed attempt, except the payment confirmation which is not sufficient to lodge a complaint
5) EPharma - MEDLIFE - I ordered a medicine after uploading the prescription, got a confirmation, made the payment only to be informed that the item was not in stock and hence order was cancelled by Medlife and refund was initiated. While I got my money back, I am expecting delivery of life-saving medicine. Beats me how their online system can confirm the order and accept money from the customer without having stock!
6) Misc Services - HOUSEJOY - called them for a/c repairs and their representative only came to tell me that gas was less and that I need to lodge a fresh complaint for getting the technician to top-up the gas, but the service charges have to paid for this 'evaluation' visit. So, Housejoy collects money for the assessment, whether or not I actually use their service - obviously I didn't. Ideally, they should encourage the customer to use their services by deducting the service charges for the evaluation from the bill for actual services
10) Event ticketing - BOOKMYSHOW - if I book online, I get charged both the ticket price and a 'convenience fee' whereas, I can pay cash/card at the cinema house counter and pay only the ticket amount, and for which they have to pay for staff, space, resources and print the physical ticket. In fact, they offer a lower price for online tickets - so much for 'Digtal India' ! more  
mrp of this is only 3298 one of the online sellers are selling this for 14000 , they have just changed the name of the product and added one more item worth 1000 more  
E Commerce is facilitated by Couriers - as E Commerce is booming so are the Couriers that ship our products all over the country... Please make sure that this industry is being looked into. more  
there are lots of frauds happening in this platform more  
We are more dependant of ecommerce and eservices. Even the marriages are no more made in heaven, but through matrimony. Interview for selection in service is through online. more  
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