Rules for Service E-Commerce: Issues faced by consumers

As many of you are already aware, LocalCircles is at the forefront in ensuring that all Government policy for new age electronic businesses is consumer centric and follow fair trade practices. To that order, we would like to seek your inputs on the various issues faced by you with various electronic services beyond the traditional product ecommerce.

Below are some of the typical e-services used by citizens of India:
1)App Taxis (Ola, Uber, etc)
2)Food Delivery Services (Zomato, Swiggy, etc.)
3)Online Travel Apps including airline and lodging sites (makemytrip, indigo, oyo, goibibo, etc.)
4)Streaming and Content Services (Netflix, Byju, Appstore, etc.)
5) ePharmacies (Pharmeasy, 1MG, Medlife, etc.)
6)Miscellaneous Services (Urbanclap, Housejoy, GoMechanic, etc.)
7)Peer to Peer Marketplaces (Olx, Quikr, Facebook, Whatsapp, Meesho, etc)
8)Online Gaming Sites (Dream 11, MPL, etc.)
9) Employment and Recruitment sites (Naukri, Linkedin, etc.)
10) Event ticketing services (bookmyshow, pvr, paytm, etc)
11)Coupon or Deal sites (Nearbuy, Dinein, etc.)

We will compile all issues and then work closely with various stakeholders within the Government to ensure that the ecommerce guidelines and the ecommerce policy cover these aspects of ecommerce. Also, if there is an area of e-services that isn't listed and it should be, please share in your comments. more  

View all 41 comments Below 41 comments
We are into all types of E-commerce ut you will everywhere the internet is either slow or not coming and you have to wait or face the consequences including Government Offices where you go to pay the Taxes. Any system we introduce we do it half halfheartedly. This should stop. Be sincere to provide better service or don't introduce the same. more  
Detailing issues faced in each of the listed categories:
1) App Taxis - UBER - I had created an account on the app with my mobile number as soon as the service was launched, but did not use Uber. When tried using the service, I got a message that my account was closed and my mobile number declared as "fraudulent" by their computer. I have hence not used their service ever, but have been maligned by them;
2) Food Delivery - DOMINOS PIZZA - My house (in Bangalore) is located within proximity of 3 of their outlets, but falls short of their 'delivery radius' by 200 meters. Hence no door-delivery and if I so desire to order, I need to stand at the last delivery point and take delivery, like Tirupati laddoo!
3) Online Travel - all travel sites expect you to select and book the flight tickets in one login. If you don't complete the booking and login once more, the same flight tickets will cost you more. Sites like IRCTC tend to 'freeze' thus forcing you to login and enter all the details all over again and you could end up with a wait-listed ticket, whereas the accommodation was 'available' when you first logged in;
4) Streaming content - SONY LIV - at the start of the recent India v/s West Indies series, I logged on to the Sony Liv site (onscreen), paid the 30-day subscription but never got the login credentials for viewing their 'premium' content, which included the live stream of the matches. Since it was on-screen transaction, I have no documentary proof of this failed attempt, except the payment confirmation which is not sufficient to lodge a complaint
5) EPharma - MEDLIFE - I ordered a medicine after uploading the prescription, got a confirmation, made the payment only to be informed that the item was not in stock and hence order was cancelled by Medlife and refund was initiated. While I got my money back, I am expecting delivery of life-saving medicine. Beats me how their online system can confirm the order and accept money from the customer without having stock!
6) Misc Services - HOUSEJOY - called them for a/c repairs and their representative only came to tell me that gas was less and that I need to lodge a fresh complaint for getting the technician to top-up the gas, but the service charges have to paid for this 'evaluation' visit. So, Housejoy collects money for the assessment, whether or not I actually use their service - obviously I didn't. Ideally, they should encourage the customer to use their services by deducting the service charges for the evaluation from the bill for actual services
10) Event ticketing - BOOKMYSHOW - if I book online, I get charged both the ticket price and a 'convenience fee' whereas, I can pay cash/card at the cinema house counter and pay only the ticket amount, and for which they have to pay for staff, space, resources and print the physical ticket. In fact, they offer a lower price for online tickets - so much for 'Digtal India' ! more  
mrp of this is only 3298 one of the online sellers are selling this for 14000 , they have just changed the name of the product and added one more item worth 1000 more  
E Commerce is facilitated by Couriers - as E Commerce is booming so are the Couriers that ship our products all over the country... Please make sure that this industry is being looked into. more  
there are lots of frauds happening in this platform more  
We are more dependant of ecommerce and eservices. Even the marriages are no more made in heaven, but through matrimony. Interview for selection in service is through online. more  
Post a Comment

Related Posts


      & SERVICES OF THE ARMED FORCES : Yes they are the ones who know to operate on war footing perfectly . Their inclusion will add zing to the existing tireless work . *CAMPS FOR M...

      By Jayakumar Daniel
    • India Prescription for Covid19 by Abhijit and Duflow

      First even if the lockdown works and the “curve gets flattened”, and the overall spread of the disease remains contained, the disease will continue to widen its ambit, as unknowing carr...

      By Ajay Shah
    • India Lockdown Rules for 21 days

      Attached full detailed file. Hope Govt maintains good stock of essentials. Right now panic in Delhi and NCR.

      By Amit Mishra
    • Tax Compliance Relaxation Package for COVID-19

      Income Tax 1. Extend last date for income tax returns for (FY 18-19) from 31st March, 2020 to 30th June, 2020. 2. Aadhaar-PAN linking date to be extended from 31st March, 2020 to 30th J...

      By Aditi Jain
    • Citizen Sustainment Package

      It is proposed that everyone who is a tax payer is given By Government Higher of 10,000 or 5% of their average annual tax paid in last 3 years to citizens (basis pan number or aadhaar number for th...

      By Amod Agarwal
    • By Amit Mishra
    • Lockdown in 75 districts

      Only essential services will be allowed in 75 districts which have reported confirmed cases related to Covid-19: important decisions after review with states by Cabinet Secretary attached

      By Amit Mishra
    • Economic Impact of COVID-19: Issues Faced and Actions Needed

      COVID-19 is having a major impact on everyone's lives. As citizens, people are sleeping less, there is anxiety and in some cases panic. When it comes to business owners and CEOs, the situation is n...

      By LocalCircles Manager
    • Cheaper Talk time plans for consumers

      Vodafone has pre paid plan for talk time only (Rs. 49 with validity of 28 days). However, JIO does not have such plan only for talk time. LC must take up with TRAI to ask JIO to introduce plans for...

      By Dhiraj Wala
    • India’s airport experience

      As shared by a friend Just flew back Dallas - New Jersey - Delhi and reached home. At Delhi Each passenger is screened by health officials just outside the gate of aeroplane... From...

      By Seema Shah
    • Add Hospital Beds in Essential Commodities

      Excellent work by localcircles in getting sanitisers and mask listed in essential commodities. Hopefully with 7 years of jail term, fewer chemists will try to make hay. it is also the ti...

      By Naina Mittal
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)