TCL TV turned faulty within 15 days of purchase. Company not providing replacement.
Just after installing i observed a black patch in the lower corner area of the TV, but as this area was covered with company warranty sticker i was not able to see the defect properly. When i removed the sticker a black patch was there below it.
Made complaint for same on 02/11/19 with reliance digital and TCL.
Reliance people visited after two days and offered repair of tv and TCL people visited after 7 days and they also offered the repair.
I told them both as the TV was faulty from the beginning, so kindly provide me a replacement of same but both are refusing for same.
Better not to buy products with Reliance Digital, they provide zero customer support.
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By ARUN JOHN/
First of all send them mail with pic of that black patch and keep BCC on you
Post many comments on FB & Twitter
https://www.facebook.com/TheCreativeLifeIndia
https://twitter.com/tcl_india
Then file consumer complain with mentally harressment and compensation of everything. Suppose TV is 35000 then add this price as well as 10000 mentally harrassment more
I will 100% help you. more
Also i am doctor i barely get 5 minutes to watch the TV.
For terms of warranty part, there service manager told me on phone ( i am having call recording of same) that this defect is due to dust accumulation in the panel while manufacturing. So it will be considered as a manufacturing defect.
So how can i accept a unit which having manufacturing defect From the beginning. more
Sir, all the electronic companies have DOA policy of 15 days. According to this policy if a manufacturing defect arise in the unit within 15 days of purchase than they provide a replacement for same rather than repairing it.
I got one of my TV replaced from Sony one year back even after 2 months of purchase. Sony provided me prompt replacement within a week. more
Sir in your case the TV was one year old, but in my case it is just 15 days old.
If mine was one year old than i happily agreed on getting it repaired. more