TCL TV turned faulty within 15 days of purchase. Company not providing replacement.

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To
Reliance Digital
I purchased a new TCL LED TV on 16/10/19 ,which was installed on 18/10/19.
Just after installing i observed a black patch in the lower corner area of the TV, but as this area was covered with company warranty sticker i was not able to see the defect properly. When i removed the sticker a black patch was there below it.
Made complaint for same on 02/11/19 with reliance digital and TCL.
Reliance people visited after two days and offered repair of tv and TCL people visited after 7 days and they also offered the repair.
I told them both as the TV was faulty from the beginning, so kindly provide me a replacement of same but both are refusing for same.
Better not to buy products with Reliance Digital, they provide zero customer support.
You had purchased this online or from a store? more  
Nov 11
Krishan ji
First of all send them mail with pic of that black patch and keep BCC on you
Post many comments on FB & Twitter
https://www.facebook.com/TheCreativeLifeIndia
https://twitter.com/tcl_india

Then file consumer complain with mentally harressment and compensation of everything. Suppose TV is 35000 then add this price as well as 10000 mentally harrassment more  
Nov 12
Mr. Krishan pl add my mail id snowbydave@gmail.com
I will 100% help you. more  
Nov 12
pl file consumer complain. First of all keep invoice ready and repair receipt more  
Nov 12
This is absolutely disgusting. How could the Company refuse a replacement when it has been defective at the time of purchase. You probably need to go to the customer forum and not just claim the cost but also claim compensation for the harassment and trauma caused to you and members of the family. more  
Nov 11
i think you should have rejected the T V on the first day as you notice the fault. If Installer raise complain they are obliged to replace complete unit. as you signed the papers, Now it is considered as used and they will insist only for repair. Terms of warranty will be applicable. more  
Nov 10
Looks like a better option..as i purchased the TCL LED 49" TV 2 yrs back and i faced that black spot and green colour vertical lines on TV after an year. Hence TCL have replaced that entire display unit, now it is working fine. I would suggest you to approach TCL customer care rather than talking with reliance digital. more  
Nov 10
Sir in beginning they told this patch is due to mark of sticker, which will fade off after wiping it 3-4 times. They also told me that my TV is having 3 years warranty if anything goes wrong they are there to help.
Also i am doctor i barely get 5 minutes to watch the TV.
For terms of warranty part, there service manager told me on phone ( i am having call recording of same) that this defect is due to dust accumulation in the panel while manufacturing. So it will be considered as a manufacturing defect.
So how can i accept a unit which having manufacturing defect From the beginning. more  
Nov 10
Need to be replace product. No repair accepted. more  
Nov 10
Perhaps, repair or replacement is the option/choice decided by the company/ service provides, from case to case... Please check.. more  
Nov 10
@ Jayant Ogale
Sir, all the electronic companies have DOA policy of 15 days. According to this policy if a manufacturing defect arise in the unit within 15 days of purchase than they provide a replacement for same rather than repairing it.
I got one of my TV replaced from Sony one year back even after 2 months of purchase. Sony provided me prompt replacement within a week. more  
Nov 10
@ Virendera Singh
Sir in your case the TV was one year old, but in my case it is just 15 days old.
If mine was one year old than i happily agreed on getting it repaired. more  
Nov 10
Looks like a better option..as i purchased the TCL LED 49" TV 2 yrs back and i faced that black spot and green colour vertical lines on TV after an year. Hence TCL have replaced that entire display unit, now it is working fine. I would you to approach TCL customer care rather than talking with reliance digital. more  
Nov 10

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