Supply of Daikin AC free installatio kit inside ad display piece

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ritwikenterprises2010@rediffmail.com
I have purchased Daikin AC model no. FTKM50TV16VC on 2/07/2020 from Ritwik Enterprises @ Rs.40,000. Dealer delivered AC on same day evening. On 3/07/2020, engineer came to us at 12 PM and started installation but when they opened boxes of IU and OU the tape is of brown colour on the both boxes (Original packing tape is of white colour according to Daikin customer care) when engineer opened the Outdoor Unit there is nothing inside except OU (No Free Installation Kit inside) and a scratch on indoor unit plastic panel and some fins in OU and IU are also damaged. Engineer also unaware about packaging.After that we have called the Dealer and told him about the incidence. And then dealer send two types of loose wires in a plastic bag with a employee. And for damaged fins engineer told us that this is due to transportation of material and is a minor issue. During this installation I personally visited dealer and informed him but he told that sometimes company give installation kit loose not in the packaging and don't worry it is a fresh piece not a display piece. Engineer also told us that it is a fresh piece not a display piece and continued installation. Engineer took four hours for installation work and after that gave us demo.

Please sir guide us on above mentioned issue :
1. Brown tape not white
2. Scratch on IU panel
3. IU and OU damaged fins
4. Display Unit Delivered (Doubt)

Regards
Vaneet Sharma
sharmavaneet86@gmail.com

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