Refund from amazon

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Amazon
Please help me. Amazon refund reference(*****) genereted on 30/09/2019 of 12999/- but yet this money is not reflected in my bank account. I was consult to my bank (uco bank) they says that there is not any refund from amazon consult with amazon and i consult to amazon they say that if refund reference generated then this confirms that refund has processed. But yet money is not reflected in my bank account. I am totally confused where my money gone and where i consult to dispute it.
Please help me

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