Red bus giving false information on refund amount

Signed 1/3000
Online Signatures: 1
To
management@redbus.in
management@redbus.in
Red bus Phone Pe transaction id- P1903051238511618021355 Date of transaction- 5.03.2019 Amount- 665/-Rs Reg. contact no.- 9008870333 tried to booked a ticket through this company first transaction is done by Phone pe amount got deducted but ticket not generated , then i again paid the amount through debit card , so he wants to get the first transaction amount so he contact with the company they said we had already initiate the amount but am not get any refund and alway support ticket closed giving false information.
Bellow is the mail


Hi!

Thank you for reaching out to us regarding the failure of your transaction Id 12414156877194921. I’m Sravani and I have been working on your case.

I understand that this transaction failure would have caused an inconvenience to you, and I am truly sorry.

We acknowledge that when you attempted the transaction, money was deducted from your account but the ticket was not issued, due to a technical error. We have received this amount in our account, but are unable to use it for booking.

Your refund has been initiated from our end on 5th March 2019 to the mode of payment used by you for this transaction.

PO No. : 12414157762177682

Refunded Amount: Rs.665/-

Refund Reference no.: P1903051238511618021355

Basis the policy of your bank the amount should reflect in your account within 7 business days.

If you do not receive this amount within the expected time, please use the refund reference number to know the status of your refund, from the customer care team of your PhonePe.

For any other questions please write to us at https://www.redbus.in/info/redcare/

As I have processed your request, you will receive an email stating that your case has been closed with a survey seeking your feedback on your experience with your redBuddy, Sravani. Please spare a moment to share your valuable inputs.

I hope I have been able to help you.

In case you are not satisfied with this response, please send a fresh email with subject as “Escalation” to management@redbus.in.

Take Care,

Sravani

redBuddy
The Petition was also marked to:
customer care redbus
 - management@redbus.in

Related Petitions

    • sareebuy.com and sareego.com fruad

      i have purchased online sarees through https://sareebuy.com as per the order they called me +91 8155886767 ,. its a same number for https://sareego.com and took the confirmation . but reveived wr...

      By Jagadeesh Javvadi
      /
    • RTO office and agents looting money

      RTO office agents are collecting money from the individuals to get work done. Why it cant be a government agency which will direct and redirect instructions from individuals and RTO offices (No dir...

      By Pradeesh Vilakkupadam
      /
    • Credit cards bill

      I was taken credit card from Axis bank it is limit of 30K but they are asking to pay now 131000 because of your irregular payments we charged you so I was asked to concern deportment I will pay up ...

      By Kiran Alluri
      /
    • Horrible bus journey

      My father aged 63 along with 4 other person has booked bus ticket from Gorakhpur to Delhi through yatra.com on Hare ram travels , it was a booking of AC sleeper bus but they had not given any seat ...

      By Vishal Kumar
      /
    • HP laptops and others like Dell have their own way to verify working condition.

      HP laptop was bought by me it's still under warranty..one day it just collapsed I reached the service station ..they simply after checking said the motherboard is corrupted and needs to be replaced...

      By Surinder Pal Singh Ahuja
      /
    • Shake the Quack

      In today's age, a customer relies on internet to assess the credibility of a business. But what if that business games the system. What if the review is rigged. Ratings are manipulated and business...

      By Amar Kantak
      /
    • Harassed by flipkart shopping site

      Because genuine customers like me are harassed

      By Imran Swalehjee
      /
    • ECS mishandling by BAJAJ FIN SERV - more than Rs 8000 auto debited in two days. 27 transactions.

      I have been a customer of BAJAJ FIN SERV since last 5/6 yrs. On last May 2019 due to FANI cyclone at Bhubaneswar, Odisha, the bank & organizations are closed from 3rd May to 12th may as electri...

      By Janmendra Kumar Tripathy
      /
    • DRAVIN CONEKT PRIVATE LIMITED

      Don't ever trust them it's a cheating fraud company biggest fraud is Mr.Chiranjeevi , Mr. Praveen they will promise all nonsense will not deliver anything , I know them very well loot money also ev...

      By SUDHAKAR REDDY
      /
    • TATASKY GRIEVANCES

      In case a consumer is made to pay for the same service or equippment - two times, he or she will feel cheated

      By Anoop Lalwani
      /
    • ILLEGAL CHARGES BY PAYTM

      I WE ADD MONEY FROM BANK ACCOUNT TO WALLET THEN PAYTM NOT CHARGING ANY CHARGES AND WE TRANSFER AMOUNT FROM WALLET TO BANK THEN PAYTM CHARGING 5% OF TRANSACTION AMOUNT. SO THIS IS FRAUD

      By RAJKUMAR BAIRWA
      /
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)