Online Independent TV DTH connection is cheated to me

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Independent TV Limited C-28 & C-29 Tower A, 4th floor, Logix Cyber Park, Sector - 62, Noida Uttar Pradesh - 201301
I have booked new Independent tv DTH through online as per advertising in the web on 17th nov 2018. As per the noticed delivery and installation should complete with in 15days of booking. But after 30 days also product not delivered and there is no proper response through customer care support . I have called up several times but Always asking 1 week time each calls and no clarity on refund.
Even though mail also no response as I have sent 4 mails but no reply more  
Dec 19

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