HARASSMENT BY TELEMARKETERS IN COLLUSION WITH BANKS

Signed 60/3000
Online Signatures: 60
To
HEAD OF TRAI, FINANCE MINISTER, GOVERNOR OF RBI
I am bringing this to the attention of TRAI and other government officials. First, all telecom operators have been mandated to register the choice of customers under DND. Second, government mandates that all bank accounts, insurance accounts, pension funds, EPF etc should register the customers’ phone numbers. Both of these have practical purposes.
But, isn’t the information supposed to be used by the telecom operators and the financial institutions only for their own business purposes and for the benefit of the customers?
What I have noticed in the past 4 years is that, under the BJP government, all financial institutions have started third party business activities on their premises. Their employees, especially PSUs, get incentives if they successfully sell an insurance policy. Hence, now they are not at all interested in the basic banking activity and serving banking customers even though they are receiving salaries, free health insurance, pensions etc. This is being encouraged at an institutional level. If customer visits a bank for a cheque book or to open a new FD, bank employees put that aside and try to get the customer to take an unnecessary loan or insurance policy from a third party.
In addition, since many customers have started using digital technologies, banks have started giving away confidential customer information like phone numbers, residential addresses and professional & income details to all and sundry. This has resulted in constant harassment by telemarketers and agents over phone and in person from absolutely unknown companies like NBFC (BAJAJ FINANCE ETC) and real estate agents (many of whom do not have RERA registration).
When asked as to how they got our contact details and phone numbers, they claim that they sourced it from the banks with whom they have tie-ups. My queries are as follows:-
1) Aren’t the banks supposed to keep this information confidential?
2) When they distribute this information to third parties, aren’t they breaching their own security protocols?
3) Are the banks going to vouch for the safety and security of these third party companies with whom they are sharing customer information (many of the companies are unheard of, do not have a website, do not have company registration or RERA registration)?
4) Isn’t it the right of the customer to be informed when the bank is sharing their details with unknown third parties? The telemarketers do not reveal where they got their phone numbers from.
5) Why isn’t there a complaint and redressal mechanism on this harassment?
6) Even though we have never approached anyone for a loan or an insurance policy, how are they getting the contact details?
7) Why are real estate agents and companies doing telemarketing without RERA registration? In my native place, even a Rajya Sabha MP has started a real estate venture and is marketing & advertising without any RERA registration. Isn’t this illegal? What are the RERA agencies doing about it when there are huge hoardings set up and full front page ads in mainstream newspapers without mention of RERA registration number?
8) I have 3 phone numbers, each allotted for specific purposes. Based on the numbers on which I receive the calls, my guess is that PSU Banks and their staff are involved (permanent & contractual). In addition, my low socioeconomic status employees do not receive any such calls. That means, the banks are sharing information beyond just phone numbers.
Thus, this is a clearcut violation of privacy, violation of trust placed by customers in banks & harassment and attempt to mislead and cheat by NBFCs & real estate agents.
This has become a nuisance and real haressment.This must stop.What I understand that some agencies in the name of offer scheme collect the customer's data.Then they sell this data to parties and charge them.This is one of the root cause of the problem. more  
Mar 27
This happens through persons who recharge yor mobile phonesand various service providers to whom consumers give their number unwittingly. No point in accusing BANKS. ( IAM NOT A BANK MAN) more  
Mar 20
I don't think PSBs are passing on contact details to 3rd parties as they know its complications. There are
a number of other platforms/individuals who collect such data and pass on to needy institutions at
a price. TRAI should take actions to stop unwanted calls/sms/emails. more  
Mar 19
Inspite of supreme court upholding the supremacy of privacy of individuals they indulge in breaching our privacy. Yes the govt has failed in implementing the supreme court order. Now they have started blaring Audios, blocking N no of times also does not help, shameless intrusion of our privacy continues. more  
Mar 19
The number of telemarketing calls and messages on our phones is increasing almost exponentially. And when you tell the caller that telemarketing is illegal, they feign ignorance.
The sad part is that only the calling phone numbers can be blocked, but not the messages......

THIS MAL PRACTICE MUST STOP........ more  
Mar 19

Related Petitions

    • sareebuy.com and sareego.com fruad

      i have purchased online sarees through https://sareebuy.com as per the order they called me +91 8155886767 ,. its a same number for https://sareego.com and took the confirmation . but reveived wr...

      By Jagadeesh Javvadi
      /
    • RTO office and agents looting money

      RTO office agents are collecting money from the individuals to get work done. Why it cant be a government agency which will direct and redirect instructions from individuals and RTO offices (No dir...

      By Pradeesh Vilakkupadam
      /
    • Credit cards bill

      I was taken credit card from Axis bank it is limit of 30K but they are asking to pay now 131000 because of your irregular payments we charged you so I was asked to concern deportment I will pay up ...

      By Kiran Alluri
      /
    • Horrible bus journey

      My father aged 63 along with 4 other person has booked bus ticket from Gorakhpur to Delhi through yatra.com on Hare ram travels , it was a booking of AC sleeper bus but they had not given any seat ...

      By Vishal Kumar
      /
    • HP laptops and others like Dell have their own way to verify working condition.

      HP laptop was bought by me it's still under warranty..one day it just collapsed I reached the service station ..they simply after checking said the motherboard is corrupted and needs to be replaced...

      By Surinder Pal Singh Ahuja
      /
    • Shake the Quack

      In today's age, a customer relies on internet to assess the credibility of a business. But what if that business games the system. What if the review is rigged. Ratings are manipulated and business...

      By Amar Kantak
      /
    • Harassed by flipkart shopping site

      Because genuine customers like me are harassed

      By Imran Swalehjee
      /
    • ECS mishandling by BAJAJ FIN SERV - more than Rs 8000 auto debited in two days. 27 transactions.

      I have been a customer of BAJAJ FIN SERV since last 5/6 yrs. On last May 2019 due to FANI cyclone at Bhubaneswar, Odisha, the bank & organizations are closed from 3rd May to 12th may as electri...

      By Janmendra Kumar Tripathy
      /
    • DRAVIN CONEKT PRIVATE LIMITED

      Don't ever trust them it's a cheating fraud company biggest fraud is Mr.Chiranjeevi , Mr. Praveen they will promise all nonsense will not deliver anything , I know them very well loot money also ev...

      By SUDHAKAR REDDY
      /
    • TATASKY GRIEVANCES

      In case a consumer is made to pay for the same service or equippment - two times, he or she will feel cheated

      By Anoop Lalwani
      /
    • ILLEGAL CHARGES BY PAYTM

      I WE ADD MONEY FROM BANK ACCOUNT TO WALLET THEN PAYTM NOT CHARGING ANY CHARGES AND WE TRANSFER AMOUNT FROM WALLET TO BANK THEN PAYTM CHARGING 5% OF TRANSACTION AMOUNT. SO THIS IS FRAUD

      By RAJKUMAR BAIRWA
      /
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)