Fraudulent transaction from my ICICI savings account

Signed 4/3000
Online Signatures: 4
Gaurav Tandon Pic_13112018053145.jpg
MD, ICICI and ACP, Cyber Crime
ICICI Bank accounts maybe compromised and at risk as someone has done an online transaction of INR 1,99,800 from my ICICI account which I rarely use. I am not used to making debit card or netbanking transactions unless extremely necessary and have been using my Standard Chartered account for this purpose. The ICICI debit card and netbanking facility has not been used since a long time.

I am based in New Delhi and the netbanking transfer has happened in Bangalore to or from Sangeeth Mobiles. Very evidently this is a fraudulent transaction as the person has used the maximum transfer limit permissible in a day..

This clearly highlights the risk all ICICI accounts could be at. I lodged a complaint with the ICICI fraud team immediately after I received the transaction alert so they can stop the payment from being credited to the beneficiary account, to stop the dispatch of any goods purchased and to investigate further.

I have not received proper response or any update from the bank or their customer services despite several calls and mails.

I need my hard earned money to be reversed and credited to my account. Simultaneously we need to ensure that the customer's account security is not compromised even with such big bank chains
The Petition was also marked to:
Anupam Sonal
ACP Cyber Crime West Delhi
I have suffered the same in 2016.

The first thing that one should do is to lodge an FIR for Fraud. The FIR Copy is to be given to the Bank quoting the SR and their reply obtained.

Then you need to file your consumer complaint with the State Consumer Redressal Forum as it appears that the value if above Rs. 1 lac.

Two judgements of the Telangana State Consumer Redressal Forum should help you get your claim.

1. Dr. S. Praveen Kumar v/s The Senior Manager, Credit Card Division, ICICI Bank, Hyderabad
First Appeal No. 1089 of 2013 Against CC No. 1121 of 2011 Decided On, 24 November 2017
At, Telangana State Consumer Disputes Redressal Commission Hyderabad

2. The Manager, Axis Bank Limited & Another v/s Sai Sandeep Bhosle
FA No. 188 of 2017 Against CC No. 59 of 2015 Decided On, 22 September 2017
At, Telangana State Consumer Disputes Redressal Commission Hyderabad

These are available on the internet or if you share your e-mail, I can send them to you. more  
Nov 19

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