Fraud BY Flipkart

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Dear Sir,

Recently i have buy (Apple EarPods with 3.5mm Headphone) from Flipkat on 8-Aug-2019.
After Receiving Product i show that product being used & damage, after that i raise complain to flipkart they have accept product replacement request
but still i can not get replace product or refund money.

When i try to contact flipkart they said that plz wait 24 hours, but after that still not problem resolved.

Plz sir help me and case again flipkart fraud company.
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Consumer Court

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