Disappointed with the cars 24 service

Signed 1/3000
Online Signatures: 1
To
RTO Incharge
mh3@mahatranscom.in
Disappointed with Cars 24 service
Car No.: MH01MA 8112
My Complaint No.: 124925
We sold the above car through them on 18/03/2017 and they gave us the delivery note which is in our possession.
They told us that their manner of operating was through auctions and promised us that the car would be sold within 45 days and they would deliver to us the RC Copy of the buyer as well as Insurance certificate.
However a period of nearly 16 months has passed and we have not received the required documents despite making innumerable telephone calls.
They only have a helpline and their number which was 1800112233 was changed to 18002585656 and I have had innumerable conversations with their representatives and supervisors namely-Aakash, Nikhil, Vijay Kumar, Vishaka, Gaurav, Shafat, Ankita etc several times with each of them and their standard reply has been that their team is working on my request and within 24 and 48 hours they shall revert by email!
Their area office which was on Dr A B Road was shifted to Worli Naka and has shifted again with the new address has not yet been posted on their web site.
Their local manager at Dr Annie Besant road office Mr Ahmed had once emailed a document with the Aadhar Card of the buyer with his photograph which my agent said was not an RC Copy. Another time they had posted a copy of our car’s RC Copy and not the buyers!
I have pleaded with them to secure the Buyer’s RC and Insurance policy copies but they have not done so and they offer no reason for the 16 months delay except that their team is working on it and will revert in 24 to 48 hours!
It is hard to believe that a company which spends so much on advertising fails to respond to our pleadings.
The Petition was also marked to:
State Transport Commissioner
 - transportgrievance@mahatranscom.in
It will be better if you file a complaint with Consumer Forum or directly send a legal notice through your attorney. Then they will realize their mistake and clear your dues. more  
Jul 08
Thank you dear friends for your care and concern; the matter has been resolved. I have recd t requisite papers. Please treat the matter as closed. more  
May 17
Dear handlers of petitions,

It is my humble submission that this is an issue of national importance and irrespective of the number of concerned citizens supporting it it should go forward in the larger national interest.

Many thanks. more  
Jul 17
As i pointed out this is a situation that we must avoid at all costs; however we have been caught unaware by the Hon'ble Supreme Court's judgement and we must therefore collectively approach the authorities to redress our grievances.
I am really amazed at the continued silence of cars 24 despite several appeals to them but their equally polite response has been that their team is working on providing me with the RC and Insurance copies of the buyer and they shall revert within 24 and 48 hours!
I hope and pray you do not ever face such an agonising situation.
I once again appeal to you to support the petition in our and our children's interests so that all of remain protected.
The RTO authorities will provide a solution.
Many thanks. more  
Jul 16

Related Petitions

    • TouchLCDHouse.com cheating consumers

      TouchLCDhouse.com is the website listed atop in google search when we need a mobile touch screen replacement. I have placed an order amounting to Rs.3208/- on 01-Jul-2020 and waited for shipment co...

      By Arun N T
      /
    • Supply of Daikin AC free installatio kit inside ad display piece

      I have purchased Daikin AC model no. FTKM50TV16VC on 2/07/2020 from Ritwik Enterprises @ Rs.40,000. Dealer delivered AC on same day evening. On 3/07/2020, engineer came to us at 12 PM and started i...

      By Vaneet Sharma
      /
    • malti trading company is not refunding money for fraud

      malti trading company sultanpora delhi state UP phone number 9695000843,9565000834 email id: maltienterprises500@gmail.com Gstin 0...

      By Kousar Ali
      /
    • Ajio is cancelling return ID and not refunding money for their fake products

      Hi, I have ordered a shoe from Ajio worth Rs 7000 and file for return on the same day before lock down. After one month of lock down their back end team canceled by return ID without any pick ...

      By Kriti Singh
      /
    • against Maxbhi.com fraud ecomm website

      The Website Maxbhi.com is following all bad practices to fraud the consumers. They don't issue refunds, they don't provide cancellation of orders, even after return of the product they don't initia...

      By Azarudeen Akthar Batcha
      /
    • Stanchart not helping in credit card scam

      Standard Chartered Bank is not following RBI guidelines and not reversing fraudalent international transactions on my credit card. Please join me as any of us can be affected by this fraud and thes...

      By Vaibhav Aggarwal
      /
    • Beware HDFC Credir Card Holders

      Dear Sir, Kindly read my experience with your bank. On 04/01/2020 received SMS from sender VK-HDFCBK which reads,’’ALERT: Rs.1330.00 spent via CREDIT Card XX8999 at HDFC...

      By FALGUNI BANERJEE
      /
    • Cancellation of Reserved train tickets- Covid-19 -full refund

      Chandrasekaran AR posted a Resource Cancellation of Reserved Train Tickets- Full refund. Due to Declaration as Pandemic the Spread of Corona Virus Covid-19 , and subsequent Travel advice ...

      By Chandrasekaran AR
      /
    • Loan Credited Without Consent by Axis Bank

      INR 5 Lakhs Personal Loan credited to my account and around 7k INR debited from my credit card without my consent. -----------------------------------------------------------------------------...

      By Joydip Kar
      /
    • Vodafone idea network issue

      I have been using vodafoneidea number (8939686103)for past three months as a postpaid user.From the beginning,I am facing the network issue on my location but so far not getting proper service from...

      By Hariharasudhan Lakshmanan
      /
    • Fraud on Presonal Lone and fake insurance

      Hi Team, I have been cheated from IDFC First Bank and Magma HDI both. The details are mentioned below: - I got a call from customer service of IDFC Bank to get the personal loan in lower rate of in...

      By Uttam Keshri
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)