D2h cheating customers

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Nodal officer
ap@trai.gov.in
My name is kumar Dhurai and Ive been a videocon d2h customer for more than 8 years.

Since the new trai guidelines I ve selected my own plan which was showing a total of Rs. 296 /- including gst, but after the approval of my plan it is showing a plan of 412.66.

Also the turner family pack and sony happy india hd 59 pack is not able to be viewed by me and not appearing in my channel as per the list provided in website. I'm also not getting to view any HD channels as per the list shown in my selection. 

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