SBI's netbanking software is not customer oriented. For every problem customer is advised to visit the branch. SBI system has no facility of sending monthly /Qrterly statements to customer. Also, Form 16A is not sent to customer through mail. Customer has to visit the branch and request for it.... SBI does not bother about the customer time. SBI systems (manual and computerised) indicate that SBI people are obliging the customer and custom is needy and thus must come to bank and beg for help..... Income-wise SBI may be biggest and customer service is poorest.....There are repeated visits of senior citizens for the same problem....etc etc....
i wanted to switch loan from HDFC to SBI. on 1st Oct they SMSed that they have sent my loan application. now one SBI person is asking " how to visit your house...which way it is, how far from there" Another person called up from Kilpauk that "you have to show the original document, no no no noh, you have to come here, yes yes you can send a person with those document"
In Bihar Sharif, there are 4 SBI branches. In none of them, GREEN CHANNEL works properly. Most of the days it remains fail. Even the day it works, you need to swipe twice or thrice or wait for luck. In the three banks, each have two Green Channel machine but they say only one may work, other is permanently non-functioning. And on that one you have to attempt your luck. Out of 20 to 25 tries, I've got only one day when it was working without any problem.
Very poor service and regard for customer. Even money in account in not safe. A forged cheque was encashed from my 80 year old mothers account and inspite of repeated efforts the Bank refused to act and reimburse her money ! And she has been a customer for nearly 30 years with the Bank.
1.00 / 51 Reviews
12th Main Road,12th Main Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka, Indien