very bad customer service. staff treats the customer(account holder) as their employee. now -a-days they are busy selling insurance. when i went to withdraw cash from my account, I was told to wait till they some other customer has deposited the requisite cash, which in turn would be given to me. On inquiring as to why they do not get cash from their cash vault, the p]teller and the BM said -"it is very long process. We have to make at least 4 entries in various registers." I had to wait for 30 minutes before I got my amount. On further questioning, the BM's pomt reply-" you are free to close account from here . There are so many pvt. banks now".
This bank still think that customer is dependent at the mercy of its staff, no customer support, banks are over crowed with vintage looking furniture clustered around with piles of files scattered around, shabby decor, no place for customer for even to fill in forms or to do writings. Red tape is still way of the working for its employees who are highly unionised to protect their interests. Their ATMs are very few seeing the kind of customer base the bank has & machine are often nor working or very slow.
SBI deserves no rating star. It is useless in every sphere. Customer servive is worst. Opening new accounts are refused. Managers are sarkari babus. For SBI staff customer is botheration on their time.
i wanted to switch loan from HDFC to SBI. on 1st Oct they SMSed that they have sent my loan application. now one SBI person is asking " how to visit your house...which way it is, how far from there" Another person called up from Kilpauk that "you have to show the original document, no no no noh, you have to come here, yes yes you can send a person with those document"
In spite of complaining number of times including to its various senior officers about providing clear and transparent Statement of Accounts of FDRs since 2013, they are not taking any action. There are lot of discrepancies in statements of A/c and many more irregularities in keeping the Accounts.
3.00 / 53 Reviews
Prempuri, Muzaffarnagar, Uttar Pradesh 251002, India
In Bihar Sharif, there are 4 SBI branches. In none of them, GREEN CHANNEL works properly. Most of the days it remains fail. Even the day it works, you need to swipe twice or thrice or wait for luck. In the three banks, each have two Green Channel machine but they say only one may work, other is permanently non-functioning. And on that one you have to attempt your luck. Out of 20 to 25 tries, I've got only one day when it was working without any problem.
Very poor service and regard for customer. Even money in account in not safe. A forged cheque was encashed from my 80 year old mothers account and inspite of repeated efforts the Bank refused to act and reimburse her money ! And she has been a customer for nearly 30 years with the Bank.
1.00 / 51 Reviews
12th Main Road,12th Main Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka, Indien