Snap Deal

I have two complains for purchases made by me from Snap deal for Rs 3272/-.
Dear Sir,
The HP pen drive V228G , 32GB was delivered by one Mr Jayesh Bamgude on 21.10.17. Since I had gone out of station I just opened the pen drive and tried to use it yesterday and found it was not working. On checking with several computer shops why it is not working they told it is a pirated one. I did not expect a pirated/duplicate item from snap deal. I know its past yr return/replacement date but Please have it replaced since its a pirated or duplicate one which yu can yourself have it checked.
Thanks n regards
Prakash Warrier
Dear Sir,
I had ordered a 1kg Amway Nutrilite All Plant Protein powder from Snap deal which was delivered to me on 24th Oct 17. The person who delivered just gave the box and left, the box was torn on top. When I opened the box the powder was all over the place on the box and the carton. The Amway box inside was partially opened and maybe about 200 gms of powder has been removed. No bill on it. I asked for a fresh replacement by which I am able to use the powder. The person who called me fm snap deal i told him to replace it or send me and email saying refund the powder and the amount will be credited back to my account. He rudely refused and said we will collect the powder but about the refund he cannot say anything or email me.
Thanks n regards
Prakash Warrier
9820068756
Mumbai