I have ordered 4 times with ShopClues.com and never once I felt happy.
1st order of AirCon received in damaged condition. My refund request rejected without stating any reason. On numerous calls and followups, they did indeed accept my refund and agreed to pickup. However, no apologies. The same dealer still sells his defective/damaged products online.
2nd time placed an order for a mobile charger, which the seller was never able to fulfill. Customer service said, I can have another charger. After days of chasing got the refund.
3rd time ordered a Paint Can, what I received was totally different. Again refund was needed.
4th time a car accessory which was never delivered, but I got a SMS my goods have been delivered! It took them about a month to find out that courier had infact lost the parcel!
All ShopClues care is to signup more offline retailers and bring them online. Least they care about the quality and service levels.