Phillips Electronics service centre in Berhampur
I had bought a Phillips in-ear earphone from Amazon India which had a warranty of 6 months. However it became non-functional within a month. Amazon informed me to visit the service centre. However, the service centre people simply skipped a month and didn't even inform me about the arrival of earphones at the service centre. I had to repeatedly call them to get the information about the same. However, they replaced it with an overpriced model asking for rs. 300 but with a bill saying it's an improved model than the previous one. Amazon India did refund the same when I informed me about it. Again it became non-functional after a month. They first denied replacement but took to replace it after asking for a letter of denial only. They again skipped a month to replace the product. Customer service over the phone said it is a logistics problem. But I don't believe it. Eventually the second replaced item became non-functional and I was only able to use the product for only 2 months in total. Please look into it that people don't buy this stuff.
- Park Street,Park St, Gandhi Nagar, Brahmapur, Odisha 760001, India
Pathetic customer service and bad quality product replacement and harassing customers in everything possible way!!!