The Professional Couriers claim to be the largest Courier/Logistics/Warehousing company in India (in their phone caller tune). Regrettable experiences that I had with them were (not just a few) - their complete lack of understanding of the concept of speedy deliveries for which a customer uses a Courier company - loss of packages/Important documents/mis-routing are rampant. Their Regional Customer Service at Bangalore does not even pick up the calls made to her; and their Operations Head sitting at Navi Mumbai - himself is helpless and openly curses his team for their incompetence. Finally it is the customers who are the sufferers - no redressal is given to the customer.
We booked an international parcel on 6th Nov. 2015 with stuff to used by my daughter in UK. The online tracking kept showing the status as "In transit" till 16th Nov. We kept on calling the office about the status besides online tracking. The packet was actually delivered to opposite shop on 11th Nov. (the Shop person is unknown to my daughter). No intimation on her flat door. No telephonic communication though the number was on the packet. The Diwali stuff got spoiled. Other items are also damaged. The Diwali gift a Fastrack wrist watch worth 2600 rupees not repairable. Total damages of more than 15000/- rupees besides courier charges of 3960/-.
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