A complaint stated that the consumer placed an order for 3 DVDs on 7th March 2016 for Rs. 659/-. He did not receive the material till 27th March 2016. Despite mailing the issue to the company on 13,16,24 and 26 March 2016, no response was given to the complainant. Visit to public domains indicates lot of complaint of similar nature. The site stipulates response time as 1 to 8 hrs., However the feedback from several complaint is that no response from the company. A feedback taken from a site dtd. 19th May 2016 is quoted below:
"We order 21 dvds in feb 2016. and we received only 10 dvds. we paid for all dvds, now they are not replying back by email and also by phone. we want our money back or rest of dvds. We tried to contact them so many times by phone and tried to contact by email, but no one gave reply. We are trying to reach them since Feburary, but nobody reached us yet. There is lack of communication with this people and not a good customer serivce at all. We need either our money back or they can send us rest of the dvds. " Since the amount involved is small, the consumer stops contacting the company after getting tired. This suggest to be careful while dealing with this site.