Mahindra Holidays & Resorts India Limited
As per information provided on their website the company is:
Mahindra Holidays & Resorts India Ltd., (MHRIL) is a part of the Leisure and Hospitality sector of the Mahindra Group and brings to the industry values such as Reliability, Trust and Customer Satisfaction. Started in 1996, the company’s flagship brand ‘Club Mahindra Holidays’, today has a fast growing customer base of over 183,000 members and 45 beautiful resorts at some of the most exotic locations in India and abroad.
Over the last decade, MHRIL has established itself as a market leader in the family holiday business. The company has followed a two pronged strategy – rapidly increasing its bouquet of resorts to provide more variety in holidaying options and enhancing its service levels to its members to provide delight at every point of interaction.
All MHRIL resorts are totally geared to cater to a variety of holiday needs and experiences in all areas of operation, from housekeeping to food & beverage to holiday activities. Creating and managing the holiday experience is a core strength.
There are various plans offering varied services.
- Mahindra Towers 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai – 600
The company is not transparent in offering its tariff plan. The details about fee are not provided. The customers are lured with various marketing calls, getting forms filled in at various outlets. The terms and conditions does not find transparency. The perspective customers are promised of various resort facilities but in actual are not being provided. The company does not have any refund policy in case the customer after payment seeks cancellation and ask for refund of the payment. The members would not get accommodation in the place of their interest , as per time period convenient to the members or even during the season of tourism but would be offered inferior alternative accommodation may not be of any interest to the members. The company does not have proper grievance handling system which is quite evident that it is difficult to get email id from their website. One of the public domain indicates of having 569 complaints and only one complaint has been shown as resolved. The perspective members are advised to be very careful and seek complaint details including email id etc.