indian railway, irctc

they operated one Subidha express on 16th Oct, which was totally mismanaged.
Platform to board was fixed only 20 min before the departure time.
there was hardly any pantry car facility though they were overflowing with their inventory of food cereals.
bathrooms were not fitted with soap bottle.
we were not served food on the first night. only 2*300 ml of water was served. it was also not told no more would be given.
there was no wi-fi to connect irctc. Call center nos were not displayed.
before Vijaywada station the train was stalled IR and 5 trains were given go ahead. in the rest of the way Subidha Express was screaming for clearence....the train was late by 3-15hrs at Santragachi. IRCTC provides cab at Howrah station, but they do not provide cab at their satellite station, 7 km away by road.
irctc has charged Rs 2000 extra and the had earned extra out of our cancellations in other trains.
now they should refund us the extra amount for the Asubidha they had created providing all BER bogies in Subidha express.