Indian Overseas Bank

MODERNIZATION HAS TO TAKE PLACE

Service depends upon the Manager and staff of that branch. In some branches you will get very good service, whereas in other branches poor service. The attitude towards the customer has to be changed. For that the Bank has to create some guidelines for the staff.

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Not a bad service. If you know the person across the counter things are better but needs improvement.

Staff should create customer friendly atmosphere in the bank. They should not fell that they are the only bankers available. As mentioned earlier rating with other public sector bank, staff should attend office intime and can leave on time if permitted. Their mentality should change as if they are the only bankers available for the public. Customer friendly branches should be appreciated. Real time appreciation from the public to be gained for assessments.
All the public sector employees should be brought under annual appraisal for their annual increments, and ratings should be as per performance of the concerned from Lower to Top level.