Service is awful. Bitter experience to (self) order a coffee in first floor and there is no queuing system. If you are strong and sound, you can win a coffee in quick time. I waited half hour to fight a crowd at counter and brought a just 'warm' and super thick coffee to table. Two sips and I need to trash it before upset my stomach. At least I could have relaxed at a street joint tea wala for an instant hassle free coffee experience. Service is at stake in this hotel and need to improve a lot lot lot.