Rating is Zero as CMD or higher ups do not listen. Connection made, breaks for days and then again patched. Huge noise and speed issue but BSNL has not cable, redundancy, backup at exchange. Local people say no support from high ups. Agree with above, BSNL closes complaint if made without actual action been taken.
One of my friend complained that BSNL officials in Noida are closing the complaint without actually resolving. It seems they are working hand in glove with competitors as I had observed the same and witness to such complaint closures.