BSNL - Kolkata

Broadband is just horrible

I used to use RELIANCE...but after 3G/ 4G it became worst like any thing. rather I will say they are thieves/ dacait. They are collecting money & not giving the services at all. Even they never refund security deposit etc. In india so far all pvt. service providers are chor. no body is there to control them. but any how airtel is bit better in coverage /services.

------- Edited on 2016-10-05 -------

Slowly I am experiencing sep by step. Now I am using airtel 3G/ 4G ( mainly mobile & lap top).... I have so many manipulation in data deduction... but now due to Gio net work by Reliance.... Airtel reduced their charges, but they sarted to maipulate massive way !!... also net work some time bad, some time ok. But in Kolkata Baranagar area also no 4G services!!... BSNL may not be DECOIT like other pvt. service provider...but service quality is first...which is not good at all....specially , those are travelling lot & working !!

Our household was with which is now BSNL right from when it was Bengal and then Calcutta Telephones from late 1930's when I was not born. I still have my first BSNL line which never went down till late 1960's. after which the service nose dived specially after they replaced the well laid underground phone cable during British era with a slipshod low depth unprotected cable to my house. Our wiring both phone and CESC are totally concealed. Unfortunately the new cable got "soaked" and shorted" during water logging, and the line was out for a long time. I enquired through internal sources that a new cable has been indented for replacement and procured but was never installed!!! Where did the money go??? After infinite number of complains i was reconnected with an ugly overhead wire thin like a standard sewing thread which broke every time there was a high wind.
In spite of all this first I started to use internet through Dial Up connection of BSNL and then when they first introduced Broad Band in my locality, I was the 2nd customer who took it, since there was no other such service provider in my area. For the first year it was OK. Then the real fun started, every day there was outage, complains were useless, repeated complains invited abusive response from the ladies manning the help line - it came to a head when I told a lady I shall complain against her rude behavior, she responded "Go ahead and complain to our Chairman, I don't care.."!! Luckily the very next day Airtell who were putting underground cables and junction boxes for some time using modern machinery, better quality of cable and protective casing, approached me for a connection which I took at once. This was 9 years ago. For six months I kept both the connections connected to my two computers for comparison and found Airtel was infinitely better, rock stable, higher speed and prompt attention to any complain. I left BSNL in disgust, handing them back their handset etc. Now I know millions of subscribers of BSNL have done likewise.

------- Edited on 2016-10-06 -------

I was one of the very first customers for BSNL Broadband service in my area since we had BSNL land line connection from before I was born and when it was Bengal Telephones, then Calcutta Telephones with manual exchanges later on became BSNL.
Initially the broad band service was OK. But gradually it sunk to a so disgusting level, I took an Airtel land phone cum broad band connection and kept them both together for 6 months. I found Airtel service vastly superior than BSNL in every way so I left BSNL broadband service but kept the land phone connection just because of emotional reasons. Millions of customers have parted with BSNL and moved over to other service provider for their disgusting work culture.

I had BSNL connection but due to mostly Down and they peoples only tried over phone to convince that work in progress in bowbazar central avenue area since 2 years which compalled me to surrender the same 4 months before

BSNL - KOLKATA is a huge area ... it has hundreds of sections, I can tell about my region i.e. BSNL - KALYANI, ( a part of BSNL - KOLKATA) I have been using the unlimited service since 2008. Up to 2012, it was the best service, now it has become the nightmare. They don't want to change the old underground cables which are the one of the main problems of frequent disconnection of the service and the other major problem is the cheap-grade overhead wires. Overhead wires are so low grade that wear and tears are unavoidable within six months or even less. Moreover, though the confess the wire should be replaced they say, we can't change the wire since there is a very short supply of overhead wires. I am a technical guy so I know the facts. At present to keep my SNR MARGIN high ( to avoid the frequent disconnection ) they downgraded my profile to 1024 Kbps from 2048 Kbps. ( Do you remember the Telecom Minister saying that minimum broadband speed will be 2048 from 1st October 2015? ) . Those who don't know about it here is the link -http://indianexpress.com/article/technology/tech-news-technology/bsnl-to-offer-minimum-2-mbps-broadband-speed-from-october-1/
Some of my friends have switched over to private operators just because their loved BSNL is no more capable of providing good services. I have also heard of private operators paying BSNL officials to sabotage the service.