The content of the complaints as available on the websites are shocking. One of the public domain show the number of complaints as 1099 with 3% resolution. Modus operandii as informed by the complaint seems to be similar. They charge premium ask complainant to file claim and again they charge some money. But after receiving the product for replacement or repair, the company become unresponsive. One of the person has stated "Friends Apps Daily is the biggest fraud in the insurance industry. They are defrauding customers by confiscating their damaged mobile phones for repair. They are defrauding the National Insurance Co/New india Assurance as well by claiming money as a part of the insurance claim from them. So they are making money on both sides. One by confiscating the phones and another by siphoning off the claim amount they are receiving from the National insurance or New India Assurance which is the ultimate insurer for anything related to general insurance. They have a customer care in Mira Road Mumbai and they will always ask you to wait for one more week for your handset to be repaired. Their connect centres across India are much smarter. They will call you and ask for your bank account number for depositing money since they are unable to repair your phone. They will promise a fraction of the phone’s actual cost as a reimbursement. Once you agree to this, their liability is over. You will neither get the phone or the reimbursement of any sort. They are even threatening customers on phone. I am writing this with full responsibility since I have been duped by them. I have recorded all the conversations made so far with them and will lodge a consumer complaint soon. So stay tuned." Another comment "Dear Sir,
Thank you for writing to us.
This has reference to the queries raised by you in the trial mail. With respect to the same we wish to apprise you of the fact that M/S AppsDaily Solutions Pvt Ltd (AppsDaily) had obtained an insurance cover from The New India Assurance Co Ltd (NIA) and was offering it as a VALUE ADDED SERVICE towards its customers.
This is to inform you that NIA has stopped taking declaration under any of the policies issued to AppsDaily with effect from 10-11-2015.
Terms and conditions uploaded on the websites of AppsDaily is solely for their own reference and claim settlement and NIA has no say in that. Only the terms and conditions pertaining to the policies issued to AppsDaily by NIA will be applicable to the handsets covered.
Further, your claim was referred to IRDA licensed surveyors/loss assessors for processing, assessment and validation. The Competent Authority has processed your claim against the damage of handset. We regret to inform you that cause of loss does not fall under definition of accident (sudden and unforeseen damage to the product by external means). The damage suffered to the handset is due to improper handling and the same does not fall in the scope of the policy.
We regret to inform you that based on the above stated reason we express our inability to consider your claim."
In view of above it is advised to be careful while dealing with this company.