Airtel

I have been complaining to their local office in Basaveshwaranagara bangalore 560079regarding poor connectivity for more than a year and they keep on telling that it is a tower problem and they will be putting a new one then it will be solved but till date nothing has happened and when we are inside our house we do not get signal and we have to come outside to get the signal incase we want to ring someone.
Can someone look into it from Airtel office.I checked with other neighbouring houses and they also have the same issue and some of them have changed to bsnl which they say is better as long as it works only service is not good being a Govt organisation.
regards
ashok

Dealt with Bharti Airtel, Vijayanagar, Bengaluru

Not extraordinary! Though our family has still two on-going accounts, I feel there is not much choice, which however, should change now with entry of JIO in a big way!

Once I had paid their bill inadvertently twice at the time of cancelling a connection (it was not required since my son had just gone abroad). I was abroad too in a different country. Matter was taken up through proper channel by emails and international phone calls. Though in one email the company accepted that payment was received by them twice and they had asked for my bank details and a ‘canceled cheque’ for making payment; and promptly such details were provided.

When the refund did not happen, I re-started this matter once again. The amount in question was just over INR 2,000/- and every time it was a different ‘customer service executive’ replying to my mails or answering phone calls seeking more information, details and so on. Explaining everything afresh to each and every such person was making me sick. Also, it was becoming too expensive for me to continue the follow-up from overseas considering the stake involved. By then, the whole process had taken more than 6 months and simply the issue was not getting resolved but getting stretched. Hence I closed it without getting the refund!

I consider that they don’t have a seamless system of attending to and resolving customer grievances/issues. This may be ‘just one-of-the case’ for the company or need not be so! But then I never expected this sort of treatment from a reputed, branded, listed company like Bharti Airtel. To prove my point, if required, I can even now produce trail of emails between Airtel and me.

Airtel and Vodafone, both are interested only to keep their cash box ticking. If you want to know their bad side just try discontinuing their services. They will present their colours. BSNL, being Government Undertaking just don't care if the services are good enough. BSNL servies are very erratic and they have serious problem in some of the cities and towns. When complained they assume innocence. There is definitely scope to improve their service. TATA iis known to be very audaucious. Reliance has had some success with Jio, but we will have to wait and see their continued moves. Idea cellular's coverage is not known to the people so there is hesitancy on the part of the people. As a Company, I feel they are good. Some serious competition must be provided to Airtel and Vodafone.