Zomato so unprofessional customer support

I have got the cake which was totally spoilt so I asked for the replacement since it was ordered for the party . So I got the reply for your team that it will take 24-48 to get resolved so in that case I had to order one more cake because the resolution time was too long and I couldn’t wait till then . After that I got the cake money in my zomato wallet in next few days . And now when I was trying to use that money for one big order I saw that the wallet money is not there and it got cut . Now my question is when it got added in my account I didn get any notification for the validity and 2nd point it’s my money which wasted because of the mistake from zomato side and the trouble I faced at the celebration time where I had to order another cake which was extra cost for me. It was not any promotional credit which I got. And on the top of it without any notification or msg it got cut from my wallet . I do use Zomato very frequently but I did not expect that the support is not helpful for the customer. And now they are saying they can not help me in this case . more  

View all 18 comments Below 18 comments
Well, there are choices in the market. Boycott the one who does not suit you. As for the Company, take it to the highest level possible, or sue them in the consumer court. Please remember that the customer has more choice than before, because of the liberalisation; Do you want it undone? Then it will be back to square one, and you wont have so many choices. Think about it. By the way I think a nearby cake shop would I believe, near your residence. You could have had it picked up or delivered. more  
Can you please provide me the details how to do that ? more  
This is really unprofessionalism to Zomato and it has been the trend with many ecommerce sites, which is not expected. You take up the matter once again by issuing a letter by Regd. Post, and if no response is received within a reasonable period of 15 days, you can file a Consumer case in the Dist. Forum. more  
Can you please tell me how to do that ?? How to file complaint? more  
Ms.Beenu Sharma,please do not loose patience.Zomatowill have to compensate for their mischief and cheating.You have to get guidance on this from the National Help Line for the Consumers @ l600 11 4000 and start the procedure.Mean while,please lodge a GD( COMPLAIN) with the Local Police about such cheating activities of this food suppliers, ZOMATO.
With regards.BN DAS,KOLKATA more  
Kick them hard by filing a case in the district consumer forum. more  

Related Posts

    • Apple Arrogance-MacBook Pro & Helpless Ministry of Consumer Affairs

      Sl. No. C17SMSAKGVC1 Case ID: 100640958417 1. Bought Apple MacBook Pro for INR 1,29,400 on 16.03.2018 from the the local vendor INFOSRI, Varanasi.(Doc enclosed as attachment). 2. Suddenly in April,...

      By Abhinav Kumar Mishra
    • Regarding making charges of Gold & Silver ornaments & Coins.

      Dear Sir / Madam, I need your help in the above matter to get any acts / rules for making charges of gold & silver ornaments & coins from Government or any other statutory bodies in our Co...

      By Rajen Chowdhury
    • Product Returns in eCommerce: Inputs on Issues

      With this post, we would like to seek your inputs on the various issues faced by you in regards to returning defective, wrongly sent products to eCommerce sites. Once we understand the issues, we ...

      By Dept. of Consumer Affairs (Government of India)
    • SBI Credit Card Issue

      Hi All Im facing lot of issues by using the SBI credit card, i used credit card 90000 but i have paid more than 180000. Previously they did not told about Financial charges, they said only proces...

      By Anonymous Circle member
    • Inflated MRP: Inputs on Issues

      Below are some of the key issues outlined by some of the members in regards to inflated MRPs. This pertains to certain category of products where the average sales prices is much lower than the MRP...

      By Dept. of Consumer Affairs (Government of India)
    • OLX quikr frauds

      A lot of consumer frauds are taking place every day on olx and quikr Fraudsters pose as buyers and reach out to sellers and then send them a link saying they are doing an e-wallet transfer. When t...

      By Shivani Khiste
    • Additional Charges for Online LPG Cylinder Payment

      State Bank is charging additional charges of Rs 5.90 for LPG Cylinder Refill online payment. Government has to instruct the Bank not do so, to encourage the online payment, instead of COD.

      By Rajendra Halemane
    • Issues with eCommerce Courier/Delivery Services: Inputs Sought

      Below are some of the key issues raised by you in regards to ecommerce courier and delivery service providers.Kindly review the same and share what solutions can be implemented to address these iss...

      By Dept. of Consumer Affairs (Government of India)
    • Solutions to improve Food Ordering eCommerce apps/sites

      Below are some of the key issues raised by you in regards to food related eCommerce sites and apps.Kindly review the same and help identify solutions that must be implemented to make these apps mor...

      By Dept. of Consumer Affairs (Government of India)
    • Issues with DTH Service providers: Inputs Sought

      We have seen a large number of posts and comments on issues faced by people with DTH service providers. With this post, we would like to seek your inputs on the various issues you have faced with...

      By Dept. of Consumer Affairs (Government of India)
    • Stents for Heart patients and deaths.

      My younger brother aged 47 had mild heart attack, and was done initial Thrombolysis at local hospital and moved to Jayadeva hospital bangalore city. Due to space constraints further he was shifted ...

      By Lakshman Inamdar
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)