Working of the online community - Connected Consumers

All members may please note that this community circle Connected Consumers is founded by the Department of Consumer Affairs, Government of India and provides an avenue to the common consumer to highlight systemic gaps and issues as well as participate in policy consultations from time to time. Many of your consultations have led to policy amendments like Packaged Commodity Rules 2017, Restaurant Service Charge advisories, etc.

It is not a platform for resolution of individual grievances, however, other members in the community who have experience with such grievances can guide you or share their experiences with you.

Every quarter 4 subjects are taken up for consultation. Also, based on your posts, senior leadership of the Department of Consumer Affairs is briefed on repeating issues as well as developing issues related to consumers.

If you have additional inputs on how can we make the platform even more effective, do share with us. more  

View all 41 comments Below 41 comments
Surge pricing is an issue which is not dealt by the department as the govt. (Railways) has also started this practice imitating the private entities. It is equivalent to extortion of the poor consumers who are helpless but to bow down to the demands. It is another form of black marketing but done officially.Only those who are rich can afford the surge pricing. more  
Grievience resolution is very poor in India.This must be expedited by concerned agency. more  
Though a very few of our observations/suggestions made on this platform during last 4/5 years have been taken care of by the department so far, it has to be acknowledged that the the department is moving in the right direction though in a very slow pace. The provisions for dual pricing in the respective laws has encouraged the greedy traders to loot the consumers at large and must be abrogated with immediate effect. Looking to the increasing trend of complaints pouring in on the issue, it is expected that the government will rethink on its decision on the issue and amend suitably to make it pro-consumers. more  
Yes I agree with Mr.AA Jose comment on the stand taken by the DoCA . more  
Worst part is accessibility to relevant grievance forum - addresses, contact details, procedures, speed & quality of justice. In fact this is the first step the depptt. need take. Contact details should be available with every single Indian. more  
Post a Comment

Related Posts

    • Improving integrity of Online Reviews: Inputs on Solutions

      Below are some if the key issues outlined by you all with regards to Online Product Reviews on eCommerce sites. Kindly review them and share solutions that will help enable consumer access to unbia...

      By Dept. of Consumer Affairs (Government of India)
    • Inflated MRP: Inputs on Issues

      Below are some of the key issues outlined by some of the members in regards to inflated MRPs. This pertains to certain category of products where the average sales prices is much lower than the MRP...

      By Dept. of Consumer Affairs (Government of India)
    • Misleading Advertisements by eCommerce sites: Inputs on Issues

      Below are some of the key issues raised by you in regards to misleading advertisements by ecommerce sites. Kindly review the same and share any additional inputs you may have. We look forward to yo...

      By Dept. of Consumer Affairs (Government of India)
    • Improving functioning of eCommerce Cashback Programs

      Below are some of the key solutions proposed by you to issues regarding eCommerce cashback programs. Kindly review the same and if you have any additional solutions, please share. We look...

      By Dept. of Consumer Affairs (Government of India)
    • Online or ePharmacies - Inputs on Solutions

      Below are some of the key issues being reported on online or e-pharmacies and apps. With this post, we would like to seek your specific inputs on solutions that will help address these issues .

      By Dept. of Consumer Affairs (Government of India)
    • Cheated by LG

      I purchased LG water purifier in the month of November last year. Since then I noticed that my family members including me have some health issues so after around 6 months I called LG professionals...

      By Pankaj Kumar
    • IFB - Poor After Sales Service

      I have an IFB washing machine. I had paid for and taken extended warranty. Since last over one week it is not working. I made a complaint. For two days, no one attended the complaint. On ...

      By Praveen Kapur
    • Apple phones are best leased for 2 years

      I must say cost of owning an apple phone is 3000 rupees a month or 100 rupees a day. The product is a fine product when its new and after 2 years they generally become pieces of junk.

      By Amit Mishra
    • Solutions to improve workings of Online Travel Sites

      Below are some of the key issues outlined by you in regards to travel web sites in India. Kindly review them and share specific solutions that must be implemented to fix these issues. We look forw...

      By Dept. of Consumer Affairs (Government of India)
    • Issues with DTH Service providers: Inputs Sought

      We have seen a large number of posts and comments on issues faced by people with DTH service providers. With this post, we would like to seek your inputs on the various issues you have ...

      By Dept. of Consumer Affairs (Government of India)
    • eCommerce Guidelines: Inputs Sought

      Thousands of posts and comments have been received on ecommerce in our circles in the past few months. We are pleased to share with you that basis the inputs given to us in several posts and discu...

      By Dept. Of Consumer Affairs (Government of India)
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)