Working Methodology

We will be picking up the top brand grievances (July and August) in the circle and they will be shared with Minister of Consumer Affairs and our leadership team. The objective would be to create awarness and forward to the other stakeholders so action can be taken against the brands that are regularly engaging in similar types of malpractices repeatedly with the consumer.

We do not intend to address individual consumer grievances via this platform (brands may choose to join and address them) but understand consumer challenges from a collective stand point and bring structural/policy changes in to improve how brands/service providers deliver products/service to the Indian Consumer.

We thank you for your inputs! more  

View all 43 comments Below 43 comments
One experience with international brand HITACHI -The Split Air-conditioner of Hitachi which I bought was making noise beyond their specified level. After 4 visits of their service people they confirmed higher level of sound replaced the unit after 3-4 week. But that also made same level of noise. HITACHI was unable to adhere to their own specifications and so they took back the AC and returned my entire amount.
The point is that we make decision to purchase something on the basis of perceived image of Brand, which they themselves are not sure about delivering more  
IT Sector is very powerful financially and politically. They do nor care about what an individual is saying or reacting. A consolidated effort may change their attitude and they may refrain from doing illegal and unethical activities. A very good effort indeed. more  
Consolidated grivances if
periodically forwarded

to 'Minister Consumer
Affairs' it will serve useful purpose. more  
I refer to Sri Surrender Singal's point. It is indeed a very important one - real estate being the worst offender of Consumer Rights. Most common points are not keeping to the original time schedule, providing substandard fittings and fixtures, below the standard construction, not obtaining the required permissions etc. Some times they don't even have clear title to the land. But they are a very powerful lobby and politically very well connected.
This is only one class of offenders.
Most consumer goods manufacturers do not extend the guarantee all the components e.g. plastic components of the equipments as in white goods, mobiles and many such other equipments.
I totally agree that a common platform is required for this. more  
A common platform is needed for the reputed brands will definitely make the company fear of sales decline. It is an excellent idea more  
Post a Comment

Related Posts

    • Covid 19 billing standard for treatment

      See attached covid 19 treatment bill of 9 lakhs plus for 12 days of hospitalisation in a private hospital in palghar Maharashtra. If the govt of india doesnt standardize rates for covid ...

      By Aditi Gupta
    • Safety handling charges by e commerce companies

      E Commerce companies have started safety handling charges. This is essentially for using sanitizers,gloves and keeping ware houses clean. Ideally this is something that is expected. But in the name...

      By Rajay Kumar
    • Disobeyance of justice of consumer Forum by Godrej

      I have raised a complaint against godrej appliances at District Consumer Forum ,Puri. I have won the case .But the Company has not yet provided the service, Compensession or litigation amount after...

    • Misleading Advertisement by Unilever

      I request all of you to look at the attached picture and tell me how exactly can a sanitizer boost immunity. Thats the misleading claim by lifebuoy a brand of unilever If comp...

      By Seema Mehra
    • SAmsung AC Service is not responding, and Samsung is not taking calls or helping

      Hi Friends, I am in very bad situation, I have brought Samsung AC on 16th May and they installed on 19th May 2020. The AC ran fine on 19th from 20th it is not working . When i raised a t...

      By Satya Chilukuri
    • Warranty Extension due Covid 19

      I request the consumer affairs or home affairs department to pass an Order where all manufacturers are required to give two months extended grace warranty on all products and services where the per...

      By Sarita Ravichandran
    • Regarding online service providers exa. Web based services.

      I am a regular subscriber of magicbricks, this company provides web based services in realty business last year i purchased their plan by paying around Rs 45000/- and my plan was supposed to end in...

      By Anonymous Circle member
    • Cheating from Spice Jet

      Spice jet has cancelled my flight from Kolkata to Chennai , but did not refund my ticket amount. The credit shell balance is empty. I have tried to reach the customer service many times, but in v...

      By Anuvab Jana
    • Flight Fares range and ceiling defined

      DGCA released new minimum and maximum fare structure for routes. For the next three months, No flight ticket in India will be less than Rs 2,000 and and can not be more than Rs 18,600. These figure...

      By Vinita Agrawal
    • Refund rules for Air India cancelled flights

      Air India is not refunding the amounts paid for travel abroad in May but asking passengers to travel by 30th September 2020 or 31st March 2021 and pay the fare difference if any. Why sho...

      By Shantinath Jain
    • Can I claim without warranty..?

      Guys, bought one dell second hand refurbished laptop for 18K with one month verbal warranty, but same developed a major defect after 2 months of purchase. Seller refused to exchange of repair free....

      By Harish Verma
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)