why online site does not promote open delivery

As per my recent experience with flipkart I ordered puma sandal worth Rs 2400 n when I opened the packet after paying the courier person, it contained used women sandals. I was asked to contact the customer service. When the personable to pickup the product, he denied to return it and I was not refunded. This is still under discussion as I have not yet received my money nor have got the replacement for the same. This is really disheartening more  

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It appears to be easy to buy online but this major hazard of supply of a product not matching with the one displayed in the web site is a common complaint. It is better to avoid online buying. Even if the vendor accepts to refund or replace the product the process of follow up to get this done is much more tiresome than buying the product by proper selection at the showrooms. more  
This is indeed UNEXPECTED from the country's online seller no. 2. So far Flip cart or Amazon have not cheated any one. Mr. Khurana should continue to pursue the matter at all levels. more  
On line sellers are cheating the people.I purchased 2NOs LED BULBS OF 9-W OF EVEREADY through SNAPDEAL with 24-mon guarantee. But within 2-m0nths, one bulb fused. Snapdeal asked to contact Eveready ,without giving any details of contact person/address,asked to find out from EVEREADY SITE. Eveready also asked me to send to Eveready industry without giving address to which the bulb is to be sent.No response to my 2-e-mails.Govt; should regulate e-com cos. more  
It is better to avoid purchases through online shopping. Instead of keeping their good image, several instances have come relating to cheating. more  
in recent times, ONLINE SELLERS are increased in Indian market,
there are different refund policies to different sellers,
1 just like a TRAI, INsurance regulatory authority, for all online services there should be controlling authority/ directive authority AS THE SELLERS JURISDICTION AND BUYERS JURISDICTION IS IN DIFFERENT PARTS OF INIDA, if any body wants to complain or to seek legal redressal it is very difficult for buyer
2 consumers are not physically checking the items, as such at least 30 days NO QUESTIONS ASKED refund policy should be implemented to all services,
3.free exchange should be arranged at sellers cost, with in 7 days of refund request.
4.sellers should arrange with logistic agencies for open delivery/ cash on payment like system.
5. for branded items tool free number with free installation and check should be arranged.o
6 There should be an agency who can provide comparative reliable retail rate of a product on different ONLINE SELLERS PORTALS,
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