Whats wrong with our district consumer forum

After someone lost his daughter due to the hospital using unhygenic dilator and negligence, the district forum awarded 1 lakh as compensation. we should discuss reforms of consumer forums. Luckily the Delhi State Consumer Commission found it low and upped to 10 lakh. the penalty should be 1 crore and arrest of director. only then the hospitals will stop crossing the line and take this seriously.

Human touch is "necessary" and the "duty" of hospitals, the Delhi State Consumer Commission has said while directing Apollo Hospital to pay Rs 10 lakh compensation to the father of a 24-year old woman who died because of its negligence in 2007. The commission said that hospitals are "required to implement" this human touch in their day-to-day functioning.

It made the observation while directing the Inderprastha Apollo Hospitals to pay the compensation to Delhi resident, Raj Karan Singh, for the suffering, mental pain and agony caused by the hospital's negligence.

The commission said the compensation may bring about a "qualitative change" in the attitude of hospitals for providing service to "humans as humans".

"This may serve the purpose of bringing about a qualitative change in the attitude of the hospitals for providing service to the human beings as human beings. Human touch is necessary; that is their code of conduct; that is their duty and that is what is required to be implemented," said the commission's member Anil Shrivastav in a recent order.

According to the complaint filed by Singh, his daughter was undergoing dialysis in the hospital in 2005 and due to use of an unhygienic dilator, her health deteriorated leading to coma.

It said that after slipping into coma, Singh's daughter was in the ICU for 47 days and even there she underwent repeated negligence and recklessness of the hospital staff and doctors, finally leading to her death in 2007.

Singh being unsatisfied of the compensation of Rs 1 lakh granted by the district forum in 2012, had challenged it in the state commission.

The commission, which called the district forum's compensation as "too meagre", modified the award amount keeping in mind the age of the victim and the mental pain and agony suffered by her family.

"The patient was a 24 year old female child. Her end was owing to the negligence of the respondent hospital (Apollo). She had before her entire life and career.

"Further the complainant (Singh) and his family were subjected to mental agony due to the departure of the patient. These factors would clearly show that the compensation awarded is too meagre for the suffering caused to the complainant," the commission said. more  

View all 24 comments Below 24 comments
Awarding heavy compensation ranging minimum Rs. one crore to five crore is the best way. This will force Hospitals to mend themselves. Narayan Rishi more  
Everyone is right in their own way. The district forum should be warned, that the amount was too small. Mr. Uchil, I agree with you that we should blame ourselves but who do we elect? It is the poor and the uneducated who have elected these governments. We hoped Mr. Modi would rectify this but it is only getting worse. Our population is just too large to do anything. Rs.10 lakhs for a life? That is absurd. At least 1 crore should have been given and that would dent Apollo's reserves. more  
Heavy compensation and a hefty fine are required as the hospitals are run like business enterprises with profit as the only motive..They do not even show a basic humane courtesy to the patients.. more  
Are you looking at monetary compensation or looking at reform and stricter laws at hospitals and medical field. most of the hospitals are owned by our politicians
When a person spends lakhs together for getting a seat in medical college and by the time he become MD he has spend at one crore.
from where he will recover the money he spent.
how do you expect that person to be honest to his profession.
do our politician have any value human being and fellow citizens
there are thousands of people dying every day due road accident and thousands more must be dying due to medical negligence or non availability of medical facilities .
whom we should blame for this
blame our selves for electing these kind of political people to govern our govt and our country.
unless we correct ourselves no point blaming the systems more  
INR 10 lacs is too meagre like dirt on the palm for these hospitals who often claim more than that amount for a simple hospitalization case from a single patient. Punishment and compensation should be exemplary so that their business involves some seriousness. more  
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