What - If service Charge is mentioned on Menu Card

Hello All,
I have one question regarding service charge in restaurants.
Now a days most of the restaurants/lounge/Pubs etc have started levying the service charge in Pune.
I agree according to guidelines a customer can refuse to pay. But when we refuse, the managers replies are. 1) we have mentioned regarding the service charge at the entry gate (yes they do write it on board) 2) we have also mentioned it in our menu card. So you can go ahead and complaint but you must pay.

My question is Can we refuse to pay the service charge if its already mentioned on menu card as well as at the entry gate of restaurant?

I have gone through many threads regarding this topic but not getting a clear picture

Hotel associations says that guidelines are not law so we can levy the service charge mandatory

If this is now law then under which section or on what base we can file a complaint?

Please advice

Thank you more  

View all 29 comments Below 29 comments
The Service Charge cannot be charged, even if it is declared by the Company running the restaurant. The State Government must barge in and take action to protect consumers from undue charge. Or, if the Company has obtained any exemption from any competent authority, must mention the same on the signboard outside the restaurant. The local Police may also take action on the basis of this report in the Local Circles, who could also file an FIR. The Department of Consumer Affairs , Govt of India, must not sit quiet on this issue and take up the same with the State Government. more  
Dhfl in not satisfied because so many time increase interest rate more  
It clear that they are writing on the board and mentioning in the menu card and collecting service charge which is made optional by court of law.
How to know/ ensure that they pay tax on that or distribute among the workers/ mention in the accounts. more  
1. The service charge even if it is mentioned in the board, menu or any where else cannot be charged compulsorily because of two factors namely one being no service standards are mentioned in the menu and hence will not stand in court of law and secondly by virtue of notification issued by Department of Consumer Affairs.
2. Service charge is not a tax.
3. When the service charge is not a tax and is an optional being tip, it all depends upon the person availing the service and is given out of will and satisfaction. No one can force me to pay this much of amount towards tip. The dishes are already included of the service contribution in cooking, serving, AC and all.
The restaurants do reverse the amount of the service charge if told of not being paid. Even if any of the restaurant still ask you to pay the service charge, please pay asking about email id. Come back and send an email asking them to refund. It should service your purpose and if not please file a complaint before consumer forum. One need to bell the cat. Fortunately I have not come across the situation else would have taken the issue before appropriate authorities. more  
You may like to complain to the restaurant with a copy to Consumer Affairs Department of the State Government. You have an option to file complaint with consumer forum also in case the restaurant does not refund you the amount. more  
I recently visited a restaurant in bangalore that charged me for this. They refused to waive off the service charge even though it is mentioned that it is optional on the board outside. more  
This is the forced way of collecting tip. more  
Post a Comment

Related Posts

    • Covid 19 billing standard for treatment

      See attached covid 19 treatment bill of 9 lakhs plus for 12 days of hospitalisation in a private hospital in palghar Maharashtra. If the govt of india doesnt standardize rates for covid ...

      By Aditi Gupta
    • Safety handling charges by e commerce companies

      E Commerce companies have started safety handling charges. This is essentially for using sanitizers,gloves and keeping ware houses clean. Ideally this is something that is expected. But in the name...

      By Rajay Kumar
    • Disobeyance of justice of consumer Forum by Godrej

      I have raised a complaint against godrej appliances at District Consumer Forum ,Puri. I have won the case .But the Company has not yet provided the service, Compensession or litigation amount after...

    • Misleading Advertisement by Unilever

      I request all of you to look at the attached picture and tell me how exactly can a sanitizer boost immunity. Thats the misleading claim by lifebuoy a brand of unilever If comp...

      By Seema Mehra
    • SAmsung AC Service is not responding, and Samsung is not taking calls or helping

      Hi Friends, I am in very bad situation, I have brought Samsung AC on 16th May and they installed on 19th May 2020. The AC ran fine on 19th from 20th it is not working . When i raised a t...

      By Satya Chilukuri
    • Warranty Extension due Covid 19

      I request the consumer affairs or home affairs department to pass an Order where all manufacturers are required to give two months extended grace warranty on all products and services where the per...

      By Sarita Ravichandran
    • Regarding online service providers exa. Web based services.

      I am a regular subscriber of magicbricks, this company provides web based services in realty business last year i purchased their plan by paying around Rs 45000/- and my plan was supposed to end in...

      By Anonymous Circle member
    • Cheating from Spice Jet

      Spice jet has cancelled my flight from Kolkata to Chennai , but did not refund my ticket amount. The credit shell balance is empty. I have tried to reach the customer service many times, but in v...

      By Anuvab Jana
    • Flight Fares range and ceiling defined

      DGCA released new minimum and maximum fare structure for routes. For the next three months, No flight ticket in India will be less than Rs 2,000 and and can not be more than Rs 18,600. These figure...

      By Vinita Agrawal
    • Refund rules for Air India cancelled flights

      Air India is not refunding the amounts paid for travel abroad in May but asking passengers to travel by 30th September 2020 or 31st March 2021 and pay the fare difference if any. Why sho...

      By Shantinath Jain
    • Can I claim without warranty..?

      Guys, bought one dell second hand refurbished laptop for 18K with one month verbal warranty, but same developed a major defect after 2 months of purchase. Seller refused to exchange of repair free....

      By Harish Verma
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)