What - If service Charge is mentioned on Menu Card
I have one question regarding service charge in restaurants.
Now a days most of the restaurants/lounge/Pubs etc have started levying the service charge in Pune.
I agree according to guidelines a customer can refuse to pay. But when we refuse, the managers replies are. 1) we have mentioned regarding the service charge at the entry gate (yes they do write it on board) 2) we have also mentioned it in our menu card. So you can go ahead and complaint but you must pay.
My question is Can we refuse to pay the service charge if its already mentioned on menu card as well as at the entry gate of restaurant?
I have gone through many threads regarding this topic but not getting a clear picture
Hotel associations says that guidelines are not law so we can levy the service charge mandatory
If this is now law then under which section or on what base we can file a complaint?
Thank you more
How to know/ ensure that they pay tax on that or distribute among the workers/ mention in the accounts. more
2. Service charge is not a tax.
3. When the service charge is not a tax and is an optional being tip, it all depends upon the person availing the service and is given out of will and satisfaction. No one can force me to pay this much of amount towards tip. The dishes are already included of the service contribution in cooking, serving, AC and all.
The restaurants do reverse the amount of the service charge if told of not being paid. Even if any of the restaurant still ask you to pay the service charge, please pay asking about email id. Come back and send an email asking them to refund. It should service your purpose and if not please file a complaint before consumer forum. One need to bell the cat. Fortunately I have not come across the situation else would have taken the issue before appropriate authorities. more