Videocon Customer care being rude and they are not providing proper service

I have was Videocon DigiOcean washing machine, which is out of warranty. When I called for service they have sent some service person on 20th Aug. The service personnel charged me 1850 (350 for service and 1500 for sensor replacement) and told me that the problem is fixed. After that when my wife checked the problem was still there. from 23rd onwards I'm calling them to tell that the problem is not fixed. They said that I need to call the service personnel's organization (Comfort Cool Airconditioning, Karkhana, Secunderab - 500009). But the phone number(040 - 31924418) are not connecting.

Now when I call the Videocon customer care today, they have abruptly closed the call. As I don't know much hindi and have been asking for some one who can speak English, they were not entertaining. After four attempts that shouted saying is there any sensible person to talk. The customer care person called me many bad words in hindi.

To report anything to the company Videocon they don't have a website. So how do I deal with this bad customer service of Videocon. is there a way I can go legal against Videocon company? more  

View all 15 comments Below 15 comments
sir did you write to them at ? more  
Videocon has become defunct. It would be better to call a private service provider for the purpose forgetting the expenditure you have already incurred. more  
Videocon enterprise on the whole is bankrupt and all their activites have stopped. So their service centres approach also will be like that. Hence customers will not get good service. In this case, the washing machine is out of warranty and he will not get satisfactory action from their service centre. Normally, electronic appliances function on an average 10 years reasonably well with maintenance. In this case, Mr. Saikrishna did not spell how old the machine is. If the machine is within 10 years of its purchase, then it is worth reckoning of servicing it or else to discard it and to buy a new one. more  
Once a popular brand has changed to the worst service provider. Their downfall is clearly visiable. more  
I had a bad experience with Videocon washing machine. I was advised to throw the machine away and buy a new one as the parts were not available. They charged me for their service and some parts but the machine was not working well. But somehow I managed to survive and got a private person to repair the same and it is working. I believe you should do the same thing. more  
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