Unsatisfied Brother Product, Refund Promised but not processed

I purchased a Brother printer T710W on Feb 2019, after using it for a month I came to know that there is a colour mismatch problem where certain colours were not the same, for instance, black colour was printed as grey. I lodged the complaint for the same for which after the inspection I was informed that its the product limitation and cannot be changed, so I asked for a refund for which the company agreed but now they are not responding. I have sent more than 10 emails regarding this, and there is no reply.

I'm Confused now what to do? Should I send them a legal notice or should I file a case? Please suggest me more  

View all 16 comments Below 16 comments
All the companies with big names are sailing in the same boat as far as prices of their products are concerned with showing least respects towards promises they make in the name of guarantee/warranty and after sale services. They are well aware that even if the the guarantee given on their products is not fulfilled, they can continue with the trading encashing the good names/popularity they have in their credit. Obviously, they make such mischief in this country only knowing that the majority of our consumers are prepared to endure the losses and harassment rather than fighting for rights and justice, which would have little adversity on their products. more  
Collect all documents, including the report of the technician, who informed to you that they cannot change. I hop4e you have documents, reports and correspondence.

Make a strong letter and send it by registered A D to the Company, copy to their after sales service, as well to the technician. Post a copy of your letter with all enclosures in social media and to the concerned manufacturers association, consumer forum etc. more  
Hi
Before taking up legally, Record your concern by email to all levels more  
After sending final notice u will get 'sweet'calls from the company,but it will be to pass one year's time.so do not believe in oral promise.go ahead with con.court more  
only supreme court if u can do it ? but ????? more  
As suggested by mr.chandar Gupta immediately proceed to file case in it area's consumer court. more  
Post a Comment

Related Posts

    • Payment Data Storage

      Why only google pay, what about all the data of users that are made to use wallets of ecommerce apps like big basket, myntra etc who do refunds in wallet. Where is this data stored? Is it in India ...

      By Harsimran Kaur
      /
    • Unfair trade practice alert: Why is Google allowed to run payments when data is not here?

      I read in the newspaper where Whatsapp is not allowed to run payments because their data is also not here. I checked the Google payment policy and do not find where the data is being kept. I u...

      By Siddhartha Roy
      /
    • 1 crore per year revenue merchant offering digital payments

      localcircles you had done a very relevant poll a few weeks back about how every merchant with turn over of 1 cr per year must provide digital payment option to consumer. has the finding...

      By Sarita Ravichandran
      /
    • CCPA Formation Dates and why no consultation

      Can Consumer Affairs please advise what is their progress on formation of CCPA. Please conduct consultations with us on structure and responsibilities of CCPA. If it is a body for consumer protecti...

      By Sridhar Mohan
      /
    • Online or ePharmacies - Inputs on Solutions

      Below are some of the key issues being reported on online or e-pharmacies and apps. With this post, we would like to seek your specific inputs on solutions that will help address these issues .

      By Dept. of Consumer Affairs (Government of India)
      /
    • Improving functioning of eCommerce Cashback Programs

      Below are some of the key solutions proposed by you to issues regarding eCommerce cashback programs. Kindly review the same and if you have any additional solutions, please share. We look...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Addl charges of service establishment and facilities

      Consumer Ministry officials, see this attached price list. Addl charges on packaged products are being levied under the category - add charges of service establishment and facilities

      By Sandhya Agarwal
      /
    • Illegality of Convenience fee

      I agree that convenience fee is not acceptable. Incidentally, there is a court case I think in Punjab where the convenience fee charged by PVR has been questioned. To say that there is an infrast...

      By Kiran Shankar Saha
      /
    • No MDR, why convenience fee

      If the Govt is saying no to MDR charges for merchants and hopefully consumer, why cant it stop convenience fee for digital transactions. I want everyone to write where all you pay convenience charg...

      By Nikita Merchant
      /
    • New rule - offer digital pmt or face penalty

      Any business that has a turnover above 50Cr has to accept RuPay Card and UPI payments. Not doing so after 31st January will lead to a penalty of ₹5000 per day.

      By Amit Mishra
      /
    • Orange Travels Smuggling Liquor from Goa to Hyderabad Caught

      Smuggling of liquor by redbus I was travelling from goa to hyderabad on the 8th of jan 2020, along wid my sis and cousins. The Orange Travels bus driver and conductor were illegally smuggling...

      By Anonymous Circle member
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)