TRAI Guidelines are confusing
- If a consumer has subscribed for a long term plan from the DTH operator, he/she will continue to enjoy all the services and benefits till that plan is expired. Post that, the new plans will come into effect. However, the base pack has to be decided before January 31.
--- A subscriber can request for disconnection at least 15 days in advance to the DTH operator. The DTH operator shall disconnect the connection and refund the deposit within 7 days subject to fulfilment of terms and
conditions of services.
However Airtel Digital Tv does not wish to commit to it & when the
matter was taken it was advised matter was taken with TRAI , it was advised to contact TRAI General Awareness Helpline at 0120-6898689 , who confirmed the latest guideline as above issued by TRAI & in case
AIRTEL still does not agree to complain at 'firstname.lastname@example.org'
But so far inspite of several reminders , TRAI has not responded
in the matter . Logically also before issue of revised New Guidelines needed for persons who were being charged for even those channels which they never wanted TRAI issued these Guidelines but persons already having entered into long term plan with service provider , if not complaining can /should continue with the long term plan
So it should be for TRAI to deal with AIRTEL suitably more
Anil Sheth more