Tourism refund

We have booked a holiday in Dandeli (Karnataka ) online and had to cancel due to floods. Our booking was via Hampi which is offically flooded and tourists are being rescued via helicopters.
Now the Dandeli guy is refusing our refund.
Could this be pursued as a possible consumer fraud?
We have google pay (UPI) transaction details and whatsapp chat history but this person gave us no receipt. more  

View all 37 comments Below 37 comments
Firstly you should find out cancellation policy of the concerned company. They may or may not entertain any refund solely on humatarian ground. more  
In my opinion, Arun Patro is very right. more  
On natural calamities, they should refund the booking amount. more  
Thank you all for your feedback. Really helpful. more  
If there is no receipt it will be difficult to prove. What you can do is request him to change it to another date as this is an unfortunate situation. Maybe that can be arranged. more  
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