State of AIIMS - Solutions

Dear all:

Below are the Key Root Causes and Issues on State of AIIMS in Delhi. Please review and help us identify Solutions that need to be implemented to make the working of AIIMS better for the citizens.

We look forward to your inputs!
Dept of Health & Family Welfare

State of AIIMS - Key Root Causes:

1. The number of patients that visit AIIMS is very, very high
2. AIIMS offers free consultation and medicines due to which people visit unnecessarily
3. There are limited number of registration counters at the hospital
4. The staff is not held accountable for their work
5. There is a lack of proper supervision
6. Staff lacks customer service etiquette
7. The doctor patient ratio is not proportionate
8. Number of visiting patients keep increasing but the infrastructure remains the same
9. Doctors don’t want to work with AIIMS as the remuneration is not at par with the private hospitals
10. There is not enough space inside the hospital to cater to the growing car parking demand
11. Many rackets have surfaced where the medicines meant for the patients at AIIMS are being sold outside in black
12. The online appointment system is not up to the mark.

State of AIIMS – Key Issues:

1. No provision for booking appointment online
2. Long queues for registration/appointment
3. The staff members are very lazy, slow
4. Staff is usually very rude with the patients
5. Hospital premises is very dirty
6. Waiting time to see a doctor is too much
7. Not enough sitting arrangements for the patients
8. There is shortage of doctors
9. No special arrangements for senior citizens
10. Number of beds are not enough for the patients
11. Parking facilities are really poor and people have to walk almost a kilometre to get to the main building
12. Test reports take a long time to reach patients
13. In OPD the senior doctors come late
14. The behaviour of most of the doctors particularly junior ones is not service oriented
15. Most of the days, there is a shortage of medicines in AIIMS more  

View all 7 comments Below 7 comments
Hospital next door Safadurjung need to augment AIIMS. AIIMS is only a referral hospital but working as general hospital. Buildings in AIIMS are old but being renovated. AIIMS is abetter place now but the crowd has increased. The other corner having Govt Housing (opp Delhi Haat can also be converted into a more systematic Hospital.
Non-functional Janakpuri and Tiharpur Super specialty can be converted to AIIMS in their area. more  
Long Q for registration is a cause of panic into the minds of patient at the first instance . The rude behavior of staff is an added feature. Enquiry Counter misguides the patient. No body to see the harassment of patient . more  
AIIMS issues are really alarming and needs to be attended for better services.but the institution is with the central ministries administration.therefore Delhi administration can not do any sort of changes for betterment. more  
The issues raised by Shri Subodh Kumar are well appreciated and deserve immediate consideration.
It is regrettable that Ministry of Health has conveniently ignored basic character of AIIMS giving low priority to Research and Development. There is need to separate general hospital activities and research and development activities. Services of our eminent physicians should be exclusively devoted for research, development and serious medical ailments only for optimum results in medical field. Hospital activities should be separately attended to. Regards. more  
As per TOI report of 6/1/15 Mumbai issue, 88% Nurses working in hospitals are suffering from Lower back pain and wrist pain. The Lions Club Mumbai Sujok held a health Camp at Nair Dental College at Mumbai Central, as per instructions of Director, Major Hospitals, Mumbai, on 24th/3/15 and treated more than 75 doctors, nurses and other medical staff of the college. If this category of patients can't get relief from hospital treatment, why not encourage patients suffering from pain take treatment by Sujok therapy as a complementary treatment? Sujok therapy offers instant relief that no other therapy can offer, especially painkillers. L C Sujok is ready to come to Delhi and demonstrate the pain relief if permitted to do so. It's our ancestral system of treatment, why not promote it? Patients suffering from can be taught to treat themselves w/o medicines, it costs practically nothing. It's easy to learn and practice. Please watch Videos especially for pain and weakness problems, on You Tube treatment for various health problems, by Lions Club Sujok. more  
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