Solutions to improve workings of Online Travel Sites

Below are some of the key issues outlined by you in regards to travel web sites in India. Kindly review them and share specific solutions that must be implemented to fix these issues. We look forward to your inputs.

Issues with Online Travel Sites

1.They issue misleading advertisements
2.Their prices have many hidden conditions
3.They show a particular flight price to attract the customer but when the person tries to book it, it says fare has increased
4.Most of them charge a big convenience fee for booking
5.They add the convenience fee without telling the consumer right at the time of entering the OTP for credit/debit card
6.If there is a modification or cancellation, they charge convenience fee again
7.The cancellation fee and rescheduling fee needs to be rationalized
8.Refund sometimes takes many days
9.Travel sites automatically store the payment details of the buyer
10.Fly by night travel sites pop up quite often and fleece the consumer
11.Photos displayed on the sites are different from actuals
12.Complimentary breakfast is very bad in few hotels. Detail should be mentioned in inclusion list
13.The complaint redressal procedures for many sites are weak
14. Data leakage from these sites also happens quite frequently, more  

View all 115 comments Below 115 comments
Some travel agents are only accepting cash and cheque and refuse card payments. They also quote one price in their advs and subsequently say that that tour is full and we have to take the more expensive one. more  
1.The most important point is that the travel agency should be registered with the tourism department.
2.It is observed that some travels book tickets and take advance money and later on you know it is bogus and the customer loses all the money booked.
3.There should be heavy penalties for such fraudsters
4. Any deviations in hotel category i. e. When lower accommodation provided it should be paid back to the customer.
Most of the rules are in favour of travel agency and not the customer more  
yes it needs to be and should be added to the code which govt has drafted more  
So then are these the so called acche din - govt of india? how much careful can people be specially the generations not born out of technology? then go buy all face to face only why not? more  
Govt should standardise 5 or so diff kinds of package. Like
1= All inclusive, customer pays nothing from airport to airport, 4-5 star hptels, great buses, all meals
2= 3 star hotel, BF + dinner, all entries extra, transport from 1st point , say London to London

If we have such standardised tours then chances of cheating go down more  
Post a Comment

Related Posts

    • Covid 19 billing standard for treatment

      See attached covid 19 treatment bill of 9 lakhs plus for 12 days of hospitalisation in a private hospital in palghar Maharashtra. If the govt of india doesnt standardize rates for covid ...

      By Aditi Gupta
    • Safety handling charges by e commerce companies

      E Commerce companies have started safety handling charges. This is essentially for using sanitizers,gloves and keeping ware houses clean. Ideally this is something that is expected. But in the name...

      By Rajay Kumar
    • Disobeyance of justice of consumer Forum by Godrej

      I have raised a complaint against godrej appliances at District Consumer Forum ,Puri. I have won the case .But the Company has not yet provided the service, Compensession or litigation amount after...

    • Misleading Advertisement by Unilever

      I request all of you to look at the attached picture and tell me how exactly can a sanitizer boost immunity. Thats the misleading claim by lifebuoy a brand of unilever If comp...

      By Seema Mehra
    • SAmsung AC Service is not responding, and Samsung is not taking calls or helping

      Hi Friends, I am in very bad situation, I have brought Samsung AC on 16th May and they installed on 19th May 2020. The AC ran fine on 19th from 20th it is not working . When i raised a t...

      By Satya Chilukuri
    • Warranty Extension due Covid 19

      I request the consumer affairs or home affairs department to pass an Order where all manufacturers are required to give two months extended grace warranty on all products and services where the per...

      By Sarita Ravichandran
    • Regarding online service providers exa. Web based services.

      I am a regular subscriber of magicbricks, this company provides web based services in realty business last year i purchased their plan by paying around Rs 45000/- and my plan was supposed to end in...

      By Anonymous Circle member
    • Cheating from Spice Jet

      Spice jet has cancelled my flight from Kolkata to Chennai , but did not refund my ticket amount. The credit shell balance is empty. I have tried to reach the customer service many times, but in v...

      By Anuvab Jana
    • Flight Fares range and ceiling defined

      DGCA released new minimum and maximum fare structure for routes. For the next three months, No flight ticket in India will be less than Rs 2,000 and and can not be more than Rs 18,600. These figure...

      By Vinita Agrawal
    • Refund rules for Air India cancelled flights

      Air India is not refunding the amounts paid for travel abroad in May but asking passengers to travel by 30th September 2020 or 31st March 2021 and pay the fare difference if any. Why sho...

      By Shantinath Jain
    • Can I claim without warranty..?

      Guys, bought one dell second hand refurbished laptop for 18K with one month verbal warranty, but same developed a major defect after 2 months of purchase. Seller refused to exchange of repair free....

      By Harish Verma
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)