Solutions to improve Food Ordering eCommerce apps/sites

Below are some of the key issues raised by you in regards to food related eCommerce sites and apps.Kindly review the same and help identify solutions that must be implemented to make these apps more consumer friendly.
We look forward to your inputs!

Food ordering apps and sites – Key Issues

1.The plastic packaging in which food is packed & delivered becomes carcinogenic and is harmful to health
2.The actual quantity is less then what they show in promotions
3.Many times, the discounts are not real and taxes and surcharges are applied to bump the price up
4.Inaccurate billing calculations have been found with multiple vendors
5.eCommerce sites and apps like Zomato, Swiggy, Foodpanda, etc. are just aggregators with little or no control of what the Individual Eateries serve
6.Deliveries are mostly delayed
7.Basic accompaniments like sauces, seasonings like oregano/chillies/sauces, tissues, etc. supplied when you order from the eateries directly, are missing if ordered through these sites and apps
8.Many restaurants listed are not even certified by FSSAI, local food department
9.Regular issues with payments occur many times with most of the apps
10.Once you sign up on these apps/sites, you invariably end up receiving many unsolicited sms and marketing calls.
11.Sometimes, the order is not serviced directly from the restaurant one chooses. It is from an unidentified restaurant or fake restaurant. The packaging seems to be of the restaurant.
12.Many times, customers do not receive a detailed bill with GST
13.The prices on these apps is also sometimes higher than in the restaurant menu
14.Some apps do not show the actual pictures of the restaurant. more  

View all 75 comments Below 75 comments
Aggregators are ok as the restaurants are chosen by the individuals .. but the hygiene is questionable and the delivery mechanism has to be improved.. Accountability is not owned by these aggregators and the tendency is to pass the buck on.. more  
Really FSSAI needs to start & implement the strong & stringent stds for all E - Commerce business more  
And the way they deliver the products also unhygenic - Hanging in bikes, Not in delivery bags, Holding directly with bare hands without hygiene . more  
How many raids have been made by food inspectors in a month and action taken more  
PayTM remittances must be accepted by the delivery boys, since changes will not be available generally on either side. more  

Related Posts

    • Apple Arrogance-MacBook Pro & Helpless Ministry of Consumer Affairs

      Sl. No. C17SMSAKGVC1 Case ID: 100640958417 1. Bought Apple MacBook Pro for INR 1,29,400 on 16.03.2018 from the the local vendor INFOSRI, Varanasi.(Doc enclosed as attachment). 2. Suddenly in April,...

      By Abhinav Kumar Mishra
      /
    • Regarding making charges of Gold & Silver ornaments & Coins.

      Dear Sir / Madam, I need your help in the above matter to get any acts / rules for making charges of gold & silver ornaments & coins from Government or any other statutory bodies in our Co...

      By Rajen Chowdhury
      /
    • Product Returns in eCommerce: Inputs on Issues

      With this post, we would like to seek your inputs on the various issues faced by you in regards to returning defective, wrongly sent products to eCommerce sites. Once we understand the issues, we ...

      By Dept. of Consumer Affairs (Government of India)
      /
    • SBI Credit Card Issue

      Hi All Im facing lot of issues by using the SBI credit card, i used credit card 90000 but i have paid more than 180000. Previously they did not told about Financial charges, they said only proces...

      By Anonymous Circle member
      /
    • Inflated MRP: Inputs on Issues

      Below are some of the key issues outlined by some of the members in regards to inflated MRPs. This pertains to certain category of products where the average sales prices is much lower than the MRP...

      By Dept. of Consumer Affairs (Government of India)
      /
    • OLX quikr frauds

      A lot of consumer frauds are taking place every day on olx and quikr Fraudsters pose as buyers and reach out to sellers and then send them a link saying they are doing an e-wallet transfer. When t...

      By Shivani Khiste
      /
    • Additional Charges for Online LPG Cylinder Payment

      State Bank is charging additional charges of Rs 5.90 for LPG Cylinder Refill online payment. Government has to instruct the Bank not do so, to encourage the online payment, instead of COD.

      By Rajendra Halemane
      /
    • Issues with eCommerce Courier/Delivery Services: Inputs Sought

      Below are some of the key issues raised by you in regards to ecommerce courier and delivery service providers.Kindly review the same and share what solutions can be implemented to address these iss...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Issues with DTH Service providers: Inputs Sought

      We have seen a large number of posts and comments on issues faced by people with DTH service providers. With this post, we would like to seek your inputs on the various issues you have faced with...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Stents for Heart patients and deaths.

      My younger brother aged 47 had mild heart attack, and was done initial Thrombolysis at local hospital and moved to Jayadeva hospital bangalore city. Due to space constraints further he was shifted ...

      By Lakshman Inamdar
      /
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)