Solutions to improve Food Ordering eCommerce apps/sites

Below are some of the key issues raised by you in regards to food related eCommerce sites and apps.Kindly review the same and help identify solutions that must be implemented to make these apps more consumer friendly.
We look forward to your inputs!

Food ordering apps and sites – Key Issues

1.The plastic packaging in which food is packed & delivered becomes carcinogenic and is harmful to health
2.The actual quantity is less then what they show in promotions
3.Many times, the discounts are not real and taxes and surcharges are applied to bump the price up
4.Inaccurate billing calculations have been found with multiple vendors
5.eCommerce sites and apps like Zomato, Swiggy, Foodpanda, etc. are just aggregators with little or no control of what the Individual Eateries serve
6.Deliveries are mostly delayed
7.Basic accompaniments like sauces, seasonings like oregano/chillies/sauces, tissues, etc. supplied when you order from the eateries directly, are missing if ordered through these sites and apps
8.Many restaurants listed are not even certified by FSSAI, local food department
9.Regular issues with payments occur many times with most of the apps
10.Once you sign up on these apps/sites, you invariably end up receiving many unsolicited sms and marketing calls.
11.Sometimes, the order is not serviced directly from the restaurant one chooses. It is from an unidentified restaurant or fake restaurant. The packaging seems to be of the restaurant.
12.Many times, customers do not receive a detailed bill with GST
13.The prices on these apps is also sometimes higher than in the restaurant menu
14.Some apps do not show the actual pictures of the restaurant. more  

View all 93 comments Below 93 comments
Recently, I read in a news that the kitchens/places where the foods being supplied through eCommerce Apps are cooked were found extremely dirty and completely unfit for cooking of foods for human consumption. This matter needs urgent and immediate attention. more  
Many times I have observed that there is considerable increase in selling rates eg Bikaner Sweet house is selling phiki Mantri @Rs150 for 500gm through Swiggy & Zomato but its actual rate is Rs 130,there are many more examples doing this unethical over charging practice. more  
I purchased on AC under finance from Bajaj finserv for Rs.35000 and extended warranty of 4786. Repayment was 10emi of 3500 and 478.6 total amounting to 3978.6 and zero interest. Bajajfinserv is deducting Rs4419. Pm through ecs unauthorisedly and arbritrarily adding insurance which i have not opted.No paper regarding insurance submitted and now refusing to refund the excess amount deducted till now nor canceling the insurance. more  
eCommerce apps showing price more then actual price at restaurant.
packing and delivery not followed any standard.
Delivery boy not wear any uniform.
hot product delivered in cheep plastic container. more  
Unless we who are the end consumer understand what is good for us these people what they bring one does not know and if you complain regarding the food being stale or something they say sorry and refund the money saying customer satisfaction is their prime concern.What these restaurants do is food which is prepared in the morning or afternoon and no one have ordered they try to reheat the same and give it to these delivery organisations more  
Post a Comment

Related Posts

    • Many chemists are dacoits

      They sell 30% shelf life left medicines at full MRP and then oppose e pharmacies for selling at discounts. Consumer Affairs should take this up and right the act of these looting chemists.

      By Seema Somani
      /
    • Instagra, Facebook, Whatsapp selling illegal services

      Can the Govt of India formulate some policy that regulates sales of services on ecommerce. Instagram, Facebook, Whatsapp are being used to sell prostitution services, drugs and weapons. Which polic...

      By Sudesh Rai
      /
    • Not to take Daikin AC

      I purchased one 1.5 T daikin AC from one shop of Basudevpur, Bhadrak. But the AC is not cooling properly. After doing many request service engineer came two times. First time checked but condition ...

      By Paresh Dey
      /
    • Why is MDR a percentage of transaction value

      Why cant MDR charge be capped at say INR 20. So make it 2% percent of transaction say till txn value 1000 and above that it should be capped at INR 20. That way if I buy 50,000 washing machine on ...

      By Ruchika Mistry
      /
    • Restaurant Service Charge: Recent Experiences

      With this post we would like to seek your latest experiences in regards to restaurant service charge in the last few months.As a reference, Please find attached the Restaurant Service Charge aware...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Daikin refusing to replace damaged AC

      TL;DR I purchased a Daikin AC from amazon and I found it defective after a month. I contacted Daikin regarding this and they said there was no damage at first. Finally they offered me repair but I ...

      By Tarun Kumar Reddy
      /
    • PVR and others convenience fee loot

      On one hand our respected PM is propogaing digital india on other hand these brands like PVR, book my show and many many others are charging convenience fee for doing transaction online. Some like...

      By Sudesh Rai
      /
    • False information to get subscription from customer

      I received a call from Videocon d2h call centre regarding channel No 131 which is Comedy channel. The call centre person told that they are giving the channel @ Rs 1 for 7 days and if you like it, ...

      By Satya Pratap Detha
      /
    • Misguided by Flipkart

      I ordered a product from flipkart.com and it was delivered on time when i opened it i realised that i had ordered pack of 6 and got only 5 pieces and these 5 pieces were just tied with the rubber b...

      By Vaibhav Kamath
      /
    • Service deficiency by the telecom operators & forcing customers to pay full charges

      I had mobile connection with Airtel, faced immense problem regarding my previous office telephone bills and internet connections. Repeated request through customer service number, their nodal offic...

      By Anuradha Bhatta
      /
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)