Solutions to improve Food Ordering eCommerce apps/sites

Below are some of the key issues raised by you in regards to food related eCommerce sites and apps.Kindly review the same and help identify solutions that must be implemented to make these apps more consumer friendly.
We look forward to your inputs!

Food ordering apps and sites – Key Issues

1.The plastic packaging in which food is packed & delivered becomes carcinogenic and is harmful to health
2.The actual quantity is less then what they show in promotions
3.Many times, the discounts are not real and taxes and surcharges are applied to bump the price up
4.Inaccurate billing calculations have been found with multiple vendors
5.eCommerce sites and apps like Zomato, Swiggy, Foodpanda, etc. are just aggregators with little or no control of what the Individual Eateries serve
6.Deliveries are mostly delayed
7.Basic accompaniments like sauces, seasonings like oregano/chillies/sauces, tissues, etc. supplied when you order from the eateries directly, are missing if ordered through these sites and apps
8.Many restaurants listed are not even certified by FSSAI, local food department
9.Regular issues with payments occur many times with most of the apps
10.Once you sign up on these apps/sites, you invariably end up receiving many unsolicited sms and marketing calls.
11.Sometimes, the order is not serviced directly from the restaurant one chooses. It is from an unidentified restaurant or fake restaurant. The packaging seems to be of the restaurant.
12.Many times, customers do not receive a detailed bill with GST
13.The prices on these apps is also sometimes higher than in the restaurant menu
14.Some apps do not show the actual pictures of the restaurant. more  

View all 93 comments Below 93 comments
Recently, I read in a news that the kitchens/places where the foods being supplied through eCommerce Apps are cooked were found extremely dirty and completely unfit for cooking of foods for human consumption. This matter needs urgent and immediate attention. more  
Many times I have observed that there is considerable increase in selling rates eg Bikaner Sweet house is selling phiki Mantri @Rs150 for 500gm through Swiggy & Zomato but its actual rate is Rs 130,there are many more examples doing this unethical over charging practice. more  
I purchased on AC under finance from Bajaj finserv for Rs.35000 and extended warranty of 4786. Repayment was 10emi of 3500 and 478.6 total amounting to 3978.6 and zero interest. Bajajfinserv is deducting Rs4419. Pm through ecs unauthorisedly and arbritrarily adding insurance which i have not opted.No paper regarding insurance submitted and now refusing to refund the excess amount deducted till now nor canceling the insurance. more  
eCommerce apps showing price more then actual price at restaurant.
packing and delivery not followed any standard.
Delivery boy not wear any uniform.
hot product delivered in cheep plastic container. more  
Unless we who are the end consumer understand what is good for us these people what they bring one does not know and if you complain regarding the food being stale or something they say sorry and refund the money saying customer satisfaction is their prime concern.What these restaurants do is food which is prepared in the morning or afternoon and no one have ordered they try to reheat the same and give it to these delivery organisations more  
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