Service deficiency by the telecom operators & forcing customers to pay full charges
As a solution, I have ported my number to vodafone thinking of better service if not better network. but to my continued agony, vodafone customer service is even worst. Even after porting, more than a month I was not receiving commercial messages. More than that their network is so poor in certain places. In my office -Safdarjung Enclave, New Delhi the network is Zero whole day that means my phone is muted from 9:00 am to 5:30 pm which is causing me trouble both financially and mentally. I'm not able to contact my daughter who stays alone at home after school. But for the bill they promptly keep calling, messaging and sending mails. If we request any response in reply they send only standard sentences. They keep sending some kind of auto message when i switch on the phone that says so-so number will be calling you shortly for resolving your wishes which never I get such calls. It looks they are building the case for themselves for future litigation.
In this vodafone case, I was requesting them to waive off or reduce the monthly charges as compensation for their deficient services in the first month. Now they have disconnected all the services to my number including incoming outgoing call facility, messaging facility etc. There is no way consumers can respite from these scrupulous Indian telecom players. With 90 days' constraint, I cannot port to any other service providers, at the same time I have no better option as well. Disgustingly painful without any alternate.
I would like to request experts and experienced friends to help what can be done in this case. more
Can somebody advise me as to what I should do while abroad. Leave the Indian SIM card back in India so that no “Gunah” is done even by mistake. Buy a local SIM for local calls, calls to India and importantly, calling cabs. Use wifi (available free in most hotels, airports, malls etc) and WhatsApp for voice/video calls and information exchange.
How to manage to get the SMSs from Indian sources especially banks etc? Can anybody advise on this aspect. more